Daily management and reconcile of agency payments of $86 million annually for customer accounts including but not limited to logging agency checks, managing the work flow of agency payments, batching agency checks, safe keeping of checks, ensuring safe delivery of checks to third party processing vendor and social agency (external) communications. Daily check log communications, agency check reconciliation management sign-off and batch delivery communication. Responsible for managing TXU Energy Aid monthly reports tracking system including reports reconciliation and agency follow-up for 80 partner agencies. Responsible for processing TXU Energy Aid disbursement checks of $5 million annually, Energy Assistance contributions and other payments of $500k through the accounts payable process. Manages contribution reports and tax letters. Supports on-site agency education events and customer intake events. Manages all Customer Advocacy Services promotional items including ordering, inventory, location, shipment of items and vendor relationships. Manage logistics support and other projects as required by TXU Energy Assistance Group and management. Lead participant in outreach and events associated with third party bill payment agencies and company programs including public speaking (examples: TXU Energy Aid, Employee Campaigns, PAC).

Support mission of Luminant External Affairs department. Assist Luminant/EFH Community Relations with contributions; in completing DAs, tracking donations and preparing monthly contribution reports by each location. Assist with the United Way- program execution, compiling data for company match, and tracking the distribution. Support, plan and coordinate Luminant Community volunteer events. Attend offsite Luminant Community relations events. Assist and develop company outreach programs around plant/mine sites. Help manage administrative functions for the PACs. Assist with fundraising strategies. Assist in management of PAC receipts and disbursements. Oversee record-keeping for Luminant PACs. Coordinate and distribute PAC information on a periodic basis for Luminant. Handle reporting requirements for applicable federal and state election laws. Prepare and maintain state and federal budgets for Luminant PACs. Develop PAC reports for internal and external use. Interface with Law and Compliance departments on PAC regulatory related matters. Assist in the preparation of state and federal regulatory filings. Plan and execute PAC meetings. Support PAC Steering Committee, Accountants and Ambassadors. Assume responsibility for timely completion of other tasks as assigned by management. Represent the PAC as needed. Perform other duties as assigned.

Manage all administrative functions for the PACs. Develop and implement fundraising strategies. Manage PAC receipts and disbursements. Oversee all record-keeping for PACs. Coordinate and distribute PAC information on a periodic basis. Handle reporting requirements for applicable federal and state election laws. Prepare and maintain state and federal PAC budgets. Develop PAC reports for internal and external use. Interface with Law and Compliance departments on PAC regulatory related matters. Assist in the preparation of state and federal regulatory filings. Plan and execute PAC meetings. Support Governmental Affairs Federal and State Lobbyists. Handle and coordinate fundraising events for Governmental Affairs staff and Legislators. Support PAC Steering Committee, Accountants and Ambassadors. Perform other duties as assigned.

Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner. Research account status and identify account issues. Address billing inquiries and resolve billing disputes. Process disconnection and re-connection requests. Enroll customers and resolve enrollment issues. Follow up with customers to attain required account information. Initiate collection activity on past due accounts and process disconnection and re-connection requests. Respond to emailed customer inquiries with factually and grammatically correct written communications. Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role. Track performance against targets.