•Assist with risk transfer solutions for the Property, Marine Cargo, Foreign Liability, Aviation, Crime, Casualty, and various insurance renewals•Obtain data needed from the business to support the budget and insurance renewal process •Participates in underwriter meetings and works with Insurance Broker on policy renewals•Travel to various facilities to implement FM Global loss control recommendations that increased the company to 85% HPR (Highly Protected Risk)•Oversee & manage claims (~6K claims) function within the organization which includes workers’ compensation, property, stock throughput (inventory), cargo and mass tort•Managed a $24M+ marine/cargo insurance claim with recovery of $23M•Managed a $73M inventory insurance claim with recovery of $45M•Managing 2 major mass tort claims (~5K claims) resulting in ~90M in recovery to date•Implemented a Cargo Claim Optimization program recovering $2.2M in 2019 and having a 11:1 ROI•Manage the relationship with the Third-Party Administrator including contract renewal, conducting annual audits, providing directions to adjusters, legal counsel, industry consultants and insurance companies•Implement and project manage cost containment initiatives, strategies and programs reducing medical, claims and legal spend•Programs and cost saving initiatives implemented have proven ROI of over 7M•Project managed transition of third-party administrator; RMIS system enhancements; claim reporting process between systems, reporting of workers’ compensation payroll codes and property collection tool•Oversee catastrophic and all claims over $150K total incurred, participate in strategy calls monthly with locations with high claim volume•Quarterly claim reviews with business partners and third-party administrators•Provides training on loss control, claims, and insurance•Developed Standard Operating Procedures for department and company•Work with Internal Audit on any SOX (Sarbanes-Oxley) or compliance issues

• Overseen all casualty claims within North America including auto, general liability, workers’ compensation, property, and warehouse legal liability claims.• Managed a team of 7 employees that assist in managing the TPA for all lines of coverage.• Managed and negotiated relationship with the TPA, claim vendors, and external legal counsel. • Provided settlement authority for claims up to 250K• Conducted audits of all claims with the TPA to ensure execution of the client service instructions• Planned, recommended and implemented process improvement to standardize claim process and procedure with alignment with other key stakeholders• Established effective business partner relationships with key stakeholders within the DHL Business • Overseen measurements for customer and employee satisfaction• Provided clear communication of Insurance, Claims and Risk Management strategies• Accountable for meeting key performance metrics, identifying variances, trends, root cause and implementing action plans for achieving targetsWorkers’ Compensation Supervisor• Supervised team of 5 employees responsible for the workers’ compensation program. Audited claims, trained, and handled personnel issues• Coordinated monthly large loss and settlement calls with the third-party administrator and counsel to strategically bring claims to resolution. • Worked with sites throughout North America to understand the financial impact and to control claims costs• Compiled complete loss data information for scorecard reporting to three different business lines including performed advance trend reports• Executed standard claim processes and procedures. • Overseen claims and litigation management • Coordinated with a wide range of customers, contractors, vendors, adjusters, etc. for multiple jurisdictions.• Worked with third-party administrator to ensure claims were appropriately reserved.

• Lead a team of 14 employees; assisted in designing, planning and implementing strategies to assure effective claims management.• Held biweekly staff meetings, audited claims, provided training, handled personnel issues including reviews and hiring of employees.• Implemented training courses and manuals for new hires.Account Representative • Managed workers’ compensation claims for over 350 clients within a group program as well as special accounts. • Worked with the client to determine the best cost control strategies for claims. • Prepared files for hearings, filed motions, appeals, set claims up for independent medical exams/file reviews, and negotiated claims for settlement.• Identified claims for possible handicap reimbursement. Filed applications, prepared letters to the physicians to obtain medical documentation to support the conditions. • Visited clients and presented claims experience, trends and targets.

• Monitored and managed medical treatment information to determine a return to work full/light duty.• Other positions held such as administrative assistant and first report of injury specialist.