Becky Yang Email and Phone Number

Proficient in Elekta Agility and Axesse systems, delivering precise treatments including SBRT, SRS, and HDR Brachytherapy.Collaborated with multidisciplinary teams to ensure accurate patient setup and machine calibration.Demonstrated exceptional communication skills by explaining procedures to patients in English, Mandarin, and Cantonese, ensuring comfort and cooperation.

Responsible and accountable for the entire operation of the Customer Service Department.Reviewed and monitored customer issues, complaints, and special instructions. Handled complex issues forwarded by the assigned staff.Responsible and accountable for the maintenance and update of all customer files and review of all customer / vendor correspondence, announcements, and communication.Coordinated with production manager, sales teams, Bureaus, and other production coordinators to document all incoming and daily production.Maintained all files and tracking of information for all sales order and delivery.Monitored department direct and controllable indirect budgets.Maintained and updated all production work in progress charts, to ensure on time delivery.Maintained confidential files.

Reported and documented unsafe conditions, and equipment.Meeting recording.Tracked and processed purchase and sales to accounts payable and receivable.

Shipment arrangement, performed delivery for customers.Customs clearance, successfully avoided time delivery delays by carefully planning.Customer service, provided outstanding customer service.

Chemical material import and export sale - Achieved revenue objective by implementing cost-cutting measure, continuously achieve sales goals over multi year periods.Market analysis - Implemented productivity improvement plan which resulted company savings. Development strategies - Provided project controls, cost estimation, and other business support service to technical line management.Decision making - Improved production times and reduce costs.Customer service - Developed excellent service sources, achieved high customer satisfaction for professional advice and consultation.Shipping arrangement – Achieved multiple promotions due to outstanding performance vs peers.