• Process day to day and automatic order shipments of perishable, high value product; including completing all customs paperwork for international orders• Oversee Technical Account managers and adjust forecasts monthly based on shifting customer needs and inventory levels while keeping appropriate stock levels on site, and monitoring expiration dates on short shelf life products• Manage Latin American Customer Service Representative• Meet with Supply Chain Manager weekly to discuss upcoming production needs and coordinate shipments from Germany to Brussels to Chicago• Track annual revenue and test volumes for global, multi site Fortune 500 Companies; explain variances• Report revenue numbers weekly and communicate customer issues in weekly meetings with President and CEO• Manage all Service Contracts and coordinate maintenance visits for all customer products• Develop Customer Satisfaction survey with metrics to gauge improvements to products, ordering process and overall customer experience• Maintain and update pricing records for 300+ customers and distributors in the Americas• Support Business Development managers by putting together proposals for new prospects and helping with renewals of existing rental contracts; including negotiating pricing discounts bases on projected volumes • Assist with new Sage ERP system implementation as a member of a core team of employees• Train and mentor new Technical Account Managers• Work with Accounting Department to process returns and help with collections when necessary

• Transitioned into a lead Account Management role for a large manufacturing company with an annual spend of $120M• Coordinated all customer shipments and communicated with appropriate contacts for each customer from order entry through final delivery of goods• Handled daily transportation concerns, monitored errors and their resolutions; communicated with all key decision makers within each customer organization• Used key supply chain industry metrics to identify and implement additional opportunities for cost savings and growth for existing customers by cross selling multiple modes of transportation• Negotiated pricing; worked with both pricing contracts and day to day quotes• Leveraged CHRobinson’s extensive carrier network to consistently meet and exceed customers’ expectations• Scheduled all pickup and delivery appointments, including working with EDI Systems

• Member of a customer branch with net income consistently exceeding $1M monthly• Analyzed daily and monthly data for customers through review of transportation industry benchmarks and identified areas for cost savings and improvements• Coordinated pickups and deliveries for multiple vendors• Setup and managed disaster relief shipments

• Managed and grew an initial portfolio from 8 carriers to 55 with daily revenue totaling more than $4000 • Developed new Carrier Partners and increased company revenue by $93,000 within first year• Leveraged ongoing relationships and matched key customer needs with carrier capabilities • Communicated with customers throughout the duration of Truckload shipments from point of origin, in transit, and through final delivery• Recruited in office and at University recruiting events

• Worked with Carrier Sales Rep managing a portfolio of over 50 carriers; helped grow it to over 70 in 2 years• Negotiated rates for new and current transactions• Consistently ranked in the top 15 of all Carrier Sales teams• Trained new Account Executives on daily operations and management of Senior Sales Reps’ accounts