Becky Bowholtz Email & Phone Number

Rancho Cucamonga, Ca

• Assist members and outside organizations with care coordination needs, including continuous quality improvement to drive positive outcomes, accurate and compliant documentation, and navigating difficult cases.• Utilized Cisco to take 20 ingoing and outgoing calls per day to help qualified members comanage their health conditions with essential services like, medication management, obtaining referrals, and transportation requests.• Collaborated with internal teams and senior leadership on various projects. Trained team members and new staff while continuing to develop personal and professional skills.• Provided crucial program and onboarding assistance for a new team (Enhanced Care Management). Onboarded new employees, scheduled conferences rooms, and coordinated training sessions.

San Bernardino County, California, United States

• Obtained medical records from doctor’s offices for annual HEDIS review (IEHP) by building rapport with staff.• Completed complex reviews for managers and prepared credentialing documents for multiple physicians quickly and efficiently.• Prepped and scanned electronic files, scheduled 14 conference rooms, and performed regular data entry.• Handled all provider online registration submittals and processed them for approval, denial, or reactivation.• Determined accuracy of information and performed necessary research to resolve discrepancies.• Directed over 250 incoming calls per day to internal staff using an overhead paging system and provided correspondence via phone, email, and fax between clients, clinics, and staff. • Managed the daily operations of the front desk by registering and directing visitors with appropriate access, notified recipients of 5 to 50 delivered packages per day, and performed clerical duties for specific departments.

Orange, Ca

• Assisted a designated team in the operations of a complex HEIDS audit (CalOptima) to determine the organization’s ability to process medical, member, and provider information for accurate and automated performance measurement.• Identified and communicated audit issues, technical matters, and improvement opportunities discovered during the process to ensure the organization had accurate reporting, documentation, analytic file production, and data integrity.• Served as an essential point of contact for correspondence which required regular, dependable attendance.

San Antonio, Texas Area

• Contributed to student development by working with students with needed areas of attention. • Performed administrative tasks for teachers and the front office which included making copies, handling reception duties, distributing materials, accessing records, updating documents, and internet research.

San Antonio, Texas Area

• Held various substitute positions in the front office throughout San Antonio's North East Independent School District as needed.• Assisted with daily operations, including copying, filing, typing, sorting mail, answering multi-line phones, and greeting the public.

San Antonio, Texas Area

• Managed finances for a 691 family homeowners association, assisted the public with information, and referred inquiries to the appropriate board member as needed.• Processed accounts payable and accounts receivable, made deposits, conducted annual budget review, and processed payroll taxes using Peachtree (now Sage 50).• Managed the day-to-day operations of the HOA office, including scheduling maintenance and repairs of common facilities, answering phones, maintaining office supplies, and preparing correspondence.• Prepared the monthly newsletter for residents, maintained and organized office files, and oversaw all employees.• Ensured smooth daily operations and functions of the neighborhood by working and collaborating with seven Board of Directors. Prepared agendas, took minutes at monthly meetings, and entered important information in a database.

Knoxville, Tennessee Area

• Owned and operated a business selling high-end, innovative kitchen products.• Recruited, trained, and managed 20 consultants and assisted them in building their own business.• Demonstrated an extensive range of products and solutions for a live audience, led monthly meetings, and produced monthly newsletters.• Set goals for promoting to the next level and achieving incentives, ordered supplies, prepared paperwork, and managed the finances for my business.

Lancaster, California

• Meticulously took and transcribed minutes of 17 different monthly staff meetings.• Made appointments and processed paperwork for patients.• Prepared letters, rosters, calendars and other documents and distributed the mail. • Sent patient results to outside organizations.

Lancaster, California

• Typed letters and assignments for the Deputy District Director to the Division Chief and the Director.• Completed all personnel forms, daily absence reports, fraud referrals, and reports.• Took notes and transcribed them, organized a monthly meeting, and filed miscellaneous documents.• Maintained extensive contact with outside agencies, typed performance evaluations and a district roster, and requested documents while monitoring for a timely response.

Associate Of Arts (Aa), Administrative Assistant And Secretarial Science, General

Diploma, General Studies