• Strategic partner providing an informed, engaged, & connected content strategy to drive towards a 75% self-service business outcome. Specialize in connecting the people, process, & technology to reduce duplicative efforts, ensure adherence to global process standard, & increase team efficiency & content effectiveness. • Coach, develop, & manage a team of Content Analysts & contractors based in Manilla, Philippines. Passionate for mentoring & talent development supporting an additional 5-9 global J&J employees. • Content lead for key Global Services initiatives including Service Management Transformation program, introduction of the JAIDA chatbot MVP, Workday implementation for 50K North America employees, & global Payroll transformation to ADP. A few more key initiatives & their outcomes: - Transitioned 42 countries to the Global Services HR content model in 1/3 time of the initial wave of 37 countries while increasing customer satisfaction of the content experience for new users by >80%. - Developed & executed a 6-month, $600K employee experience project to translate 33% of HR’s content into top 13 global languages. • Lead continuous improvement efforts utilizing customer data to enhance the employee experience, strengthen content effectiveness, & improve team efficiency. - Redesigned HR content navigation & content curation utilizing employee journey map & feedback. - Partnered with HR leadership to archive over 28% of HR content’s which was unused or outdated. - Improved findability of content through metadata updates of 48% of content.• Bring new work into content team’s responsibility including maintenance of the TEDxJNJ site, mobility content from move.jnj.com, support of Onboarding.jnj.com, & talent development content for the Fuel50 platform.• Additional roles: Chair of the Alliance for Diverse Abilities ERG 2020-2024, core team member for annual GS summer intern program, & Servant Leadership training facilitator.

• Served the Service Excellence and Experience executive leadership team supporting strategy, planning, and communications. This 20-50% FTE stretch assignment was in addition to my full-time Content role. • Led annual strategic priority planning and refresh of the 3-year operations plan aligned to Global Services delivery pillars and growth drivers. Planned and executed two onsite, multi-day strategy meetings focusing on strategy development, program prioritization, and teambuilding. • Supported base business and project headcount and financial reporting.• Partnered with Global Services communications team to create communciation videos. Created and implemented a reusable SEE 1-2-3 video template for consistent format for SEE leaders.• Managed Just-Ask-Me (JAM) employee engagement town hall sessions for live, direct interaction between leaders and global employees.• Partnered with HR and SEE Talent Leaders to promote employees through talent and team spotlight sessions. Facilitated sessions on purpose and career planning for leaders, stress management, and well-being.

• Regional Training Lead for start-up of new Global Shared Services (GS) organization including HR, Finance, and Procurement functions. Developed and implemented the training strategy, design, development and execution of learning for all functions. Managed 50+ blended learning curricula utilizing ADDIE methodology.• Global management of training strategy and execution for: orientation/onboarding, reporting, continuous improvement programs, GS Human Resources functional training, Salesforce case and knowledge management, ININ telephony, and the SME Ambassador train-the-trainer (TTT) program.• Leadership responsibilities included: - Tampa Site Leadership Team (BCP, operations, talent management + engagement) - North America WeLearn Program Lead - North America GS Development Champion - Service Experience Transformation Training Lead - Workplace Experience Change Ambassador - GS Training Council member - Interim Training Lead for Latin America and EMEA regions• Managed a small regional team of four instructional designers, training coordinators, and rotational leadership development trainers. Informal mentor and coach to GS associates.• Curated content within a Microsoft Teams site, The Learning EDGE. Managed LinkedIn Learning licenses and curated content for GS. Tracked and managed courses utilizing enterprise Cornerstone (CSOD) Learning Management System (LMS).• Developed global team (20+) in Articulate Storyline 360 and local team in video production and editing.• Partnered and consulted on learning programs with stakeholders including: HR business partners, Global Process Owners (GPO), environmental health and safety (EHS), site management, business continuity management (BCP) team, and regional WeBelong engagement team. Shared best practices and learning resources with internal learning academies, HR-LDP program, and Customer Logistics Services.

Galiji is sharing the common sense in ancient wisdom to help you live a happier & healthier life. Golly-gee (ga-li-ji) well that makes sense!• Motivate clients to their achieve their health and wellness goals through education, strengths-based techniques, positive psychology, targeted goal setting, and serving as an accountability partner. • Create customized, personal wellness plans blending Ayurvedic wisdom, circadian science, and current coaching methods to improve mood, sleep, overall health, stress levels, and energy levels. • Facilitate workshops on mindfulness, stress management, Ayurveda, time management, living in the season, work-life balance, nutrition, and yoga-related topics including back health and yoga sleep.• Publish online yoga classes on the Galiji YouTube Channel. • Author of Buddy Check! published 2023.• Served as a volunteer professional coach for the University of Tampa’s MBA Leadership program from 2013-2020.

• Day-to-day operations director for a $6M, four-year, federal Health Information Technology Regional Extension Center (REC) grant program. Responsible for all program development, program management, budgeting, reporting, marketing, and educational training programs for over 500 client projects and 2,600 healthcare providers.• Created and implemented a consistent, measurable client engagement consulting program resulting in increased program enrollment (sales) by 50% in first quarter and improving national ranking in 18 months from #40 to #1 (out of 62). Supported clients in earning more than $5.7M in federal incentives.• Managed 12 field-based Health IT Consultants and 2 internal office staff.• Built and managed Electronic Health Record technology vendor relationships to support client projects. • Managed direct budget for program expenditures in partnership with USF Health sponsored research. Consistently reduced annual program expenditures. Used client project data to support other REC programs nationally resulting in additional $1M income and extended the grant financial life by 25% (to 5 years).• Co-authored $16.7M TCPI-PTN federal grant application for USF Health to extend the REC work for four additional years supporting 2,220 healthcare providers to improve patient outcomes in key health indices.• Managed federal monthly reporting. Audited field staff and documentation for reporting requirements.• Developed training strategy and developed courses using the ADDIE model. Conducted virtual training via WebEx and Instructor Led Training (ILT) on project management, Salesforce CRM, CMS incentive programs, train-the-trainer (TTT), Consulting 101, Medical Office 101, working virtually, and Microsoft Office.• Recipient of the Innovative Leader of the Year Award and the Project Management Excellence Award.

• Drove all aspects of training development and delivery for a large supply chain SAP implementation. Managed needs analysis, role mapping, curriculum design and development, a technical training environment, on-line training simulations, training delivery, technical work-step instructions, LMS, and training scheduling. • Managed six direct reports in Memphis, TN and seven indirect reports located in Krakow, Poland, Franklin, VA, and Memphis, TN. • Designed, developed and delivered Demand Planning / statistical forecasting instructor-led training. Conducted over 200 training sessions with more than 1,500 classroom/instruction hours.• Trained over 1,250 students from all levels within the organization including customers, sales, customer service, strategic and operations planning staff, hourly plant personnel, and senior level management with a 100% successful student passing rate. Consistently received course evaluations of 4.75+ out of 5.0.• Coordinated all training resources (rooms, equipment, trainers, and sandbox) and all logistics (registration, completions, evaluations, travel, materials, and food). • Created training schedules maintained in the Docent learning management system (LMS) for concurrent delivery at multiple locations, using a single training sandbox with data refreshes for the Order Management training. • Developed and administered a Level III Kirkpatrick assessment to measure application of new knowledge, skills, and abilities of Customer Service Representatives. Created personalized development plans to increase job satisfaction, effectiveness, and productivity.

• Recruited prospective students and assisted them through admission and financial aid processes. Interpreted placement test scores and career assessments. • Advised new students on choosing a major and course selection, career planning, and transfer requirements. Informally counseled students on academic and personal issues.• Conducted bi-monthly new student orientations and campus tours. Extras:• Served as a substitute instructor for various college courses including Individual Discovery, Leadership Development Studies, College Survival, and Career Enhancement. • Developed system training for Advisors and student workers on CSRS software for student registration.

• Supported various Fortune 500 clients in organizational change management / human performance roles on projects from 3-12 months. • Training and instructional design: - Co-managed a large SAP solution-center based training team of 15 training developers in Ontario, Canada. Served as EMEA project liaison, coordinating with England-based trainers to deliver training across Europe. Reviewed all training materials throughout the ADDIE development phases for quality, adherence to standards and content. - Designed and developed training for multiple clients implementing SAP or i2 software. Conducted learning needs analysis, developed instructor-led training (ILT), web-based courses (WBT), job aids, and quick reference guides (QRG). Conducted train-the-trainer sessions to knowledge transfer course materials. Delivered SAP software and business training to end users. • Change management and communications: - Communications lead for an ERP re-platforming RFP engagement. Managed written and video marketing and communications aimed at dealers selecting, implementing, funding, and using the new system. - Managed change management and communication efforts for a client scaling a global supply chain redesign; developed a reusable launch toolkit to support the rapid expansion of the project to new divisions and locations; coached client executives on sponsorship of communications activities. • Supervised training teams of 2-18 resources. • Recruited and mentored new employees. Member of the MN State University, Mankato recruiting team.

• Advised leadership team and 3-4 committees of Student Programming Board to plan and execute programs and events with a $100,000+ annual budget. Managed vendor relationships for talent, concessions, and security.• Co-planned and facilitated annual student leadership conference for entire campus. Coordinated five leadership retreats for the Student Programming Board.• Served as the University liaison to all 130+ university sponsored Student Organizations. Planned and facilitated focus groups, advisor meetings, and receptions for 130 student organizations.• Supervised Maverick Corner staff, front desk staff and campus films staff. • Coordinated a large-scale “Splash of Summer” concert event with a $50,000 budget. • Developed original presentations and presented at weekly leadership series, local and regional student conferences, and staff meetings. Facilitated workshops on Team Building, Time Management, Assertiveness, Stress and Health, and Leadership.