Becky Bryan Email & Phone Number

• Led and supported team implementation of PointClickCare EHR, eMAR, and Point of Care systems for 100+ communities and identified specific needs and developed in-person refresher trainings for 30 existing communities.
• Participated in regional and community visits, rolling out and supporting 7 new communities from “go live” through 45 days post-opening, 4 of which required virtual training and support due to the pandemic.
• Provided instrumental assistance in initial development of 12 webinars for specific areas and team members, revising curriculum for breakout sessions – tools, equipment, and approach — to be conducted most effectively.

• Served as subject matter expert for company’s first electronic health record system, Yardi, partnering with programmers to revise and configure assessments as state regulations changed and internal needs evolved.
• Developed webinars, offered 3 company-wide trainings monthly, and tailored and conducted regional trainings quarterly.
• Oversaw internal Yardi system (Care Support) help desk and ensured tickets were answered in a timely manner, escalating to proper team members or programmers as appropriate.

• Integrated a portfolio of 30 acquired senior living communities, aligning standards and systems, training on policies and procedures, and assisting staff with transition into company’s management and program structure.
• Coordinated successful opening of 7 additional communities, leading logistics and relationships with VIPs, construction, compliance, and successful licensure.
• Planned, organized, and directed training activities for 500+ team members, requiring ensuring compliance with legal requirements, interpreting corporate policies and procedures, and solving localized problems.
• Acted as liaison between corporate and communities in US, Canada, and Great Britain, evaluating program activities, counseling them on solutions, and recommending feedback and action plans to improve community.

• Partnered with Area Management Team and Vice President to open 120 communities with sole licensing responsibility for 40+, meeting opening goals that supported P&L requirements.
• Provided leadership during launch of “At Home” Assisted Living, conducting market research, site selection, lease negotiations, logistical requirement identification, and training development and implementation.
• Created first Sunrise Quality Improvement Program, including development and implementation of first policy manuals to measure and hold communities to standards.
• Participated in mock surveys to ensure survey readiness and Quality Assurance reviews and embedded state-specific trainings were accurate for East Coast in Sunrise University system and training binders.
• Complete responsibility for creation of policies and procedures, Residency Agreements, and training requirements in 10 states, placing a special focus on at-risk communities.

• Managed community and resident care team of company’s 12th home opening through first year of operations.
• Led personnel; assisted with sales, hiring, and training; and engaged in community networking to build brand awareness.

Falls Church, Virginia, United States

Prepared legal documents, assisted clients with real estate title insurance policies, coordinated settlements, and assisted in property management of several properties owned by the president of the company.