Becky Case Email & Phone Number

Mesa, Arizona, United States

Phoenix, Arizona

Perform the highest level of systems analysis and design of enterprise law and court business systems applications. Responsible for providing the highest level of technical expertise in the analysis, installation, configuration, testing and maintenance of the law and court business systems. This work involves analysis of both new and old applications. A lead business systems analyst will help to bring projects to conclusion, including development of user and information system operating… Show more Perform the highest level of systems analysis and design of enterprise law and court business systems applications. Responsible for providing the highest level of technical expertise in the analysis, installation, configuration, testing and maintenance of the law and court business systems. This work involves analysis of both new and old applications. A lead business systems analyst will help to bring projects to conclusion, including development of user and information system operating procedures, instructions and training and required project documentation. Show less

Phoenix, Arizona

• Support projects for various City of Phoenix departments - performing requirements gathering, writing requirements documents, defining business process flows, performing gap analysis, process improvements, writing UAT Test Plans and coordinating UAT, and supporting application implementations• Perform research and analysis in support of City initiatives for technology improvements• Support PMO project to rebrand PMO to City departments to add value and efficiency across the… Show more • Support projects for various City of Phoenix departments - performing requirements gathering, writing requirements documents, defining business process flows, performing gap analysis, process improvements, writing UAT Test Plans and coordinating UAT, and supporting application implementations• Perform research and analysis in support of City initiatives for technology improvements• Support PMO project to rebrand PMO to City departments to add value and efficiency across the City Show less

Phoenix, Arizona

• Define ITIL processes for Incident, Problem and Change Management including process flowcharts using Visio. • Defined Incident and Problem records within HelpStar tool to capture ITIL required data for all incidents and oroblems occurriung. • Created and trained help desk staff on new incident record and how to categorize and prioritize incidents.

Phoenix, Arizona Area

• Interviewed stakeholders, internal customers and end-users to understand current processes and pain points associated with the process. • Defined current as-is processes, performed gap analysis with ITIL standards and documented improved processes for implementation.

Scottsdale, Az

• Developed and managed reports for Sr Management and Business Partners to enable clear and concise communication of program status• Defined processes and tools for managing transition of 430 services• Implemented processes and managed transition of 100 employees and 70 3rd party contracts to outsourcing company

• Significantly improved the quality and timeliness of our project bids to the business which significantly impacted the level of customer satisfaction through managing this process end to end.• Designed and produced weekly reports that provided accurate transparency into the process allowing for identification of bottlenecks and actions to drive process efficiency resulting in significant reduction of the average time & cost of bid production.

Scottsdale, Az

• Formulated 5 year roadmap for tools utilized within software development to support departmental budget and staffing• Staffed and managed team to implement, administrate and support all productivity tools

Scottsdale, Az

• Support and administrator for Rational ClearCase tool set on Windows and Unix systems• Project managed installation, implementation, training and administration of FileNet P8 Document Management system