Becky Cline Email & Phone Number

Dallas/Fort Worth Area

Managing all project management functions for The Exchange's corporate projects and project portfolios in the Enterprise Project Management Office.

Dallas/Fort Worth Area

Managing Project Manangement Office & FA project portfolio for AAFES' Finance & Accounting Department.

Manage projects, SD programs, SD Portfolio, and the SD PMO operations.

Managed a portfolio of 20+ Small to Medium Sized Business (SMB) accounts delivering mainframe and web hosting, operations, and technical services in shared environments. Managed and led 14 IBM project managers involved in hundreds of projects related to new engagements, transitions, system migrations, customer relationships, vendor contracts, and steady state support. Successes include:• Grew Business via 15 new logo accounts and 12 contract extensions over 3 years• Grew revenue 15%… Show more Managed a portfolio of 20+ Small to Medium Sized Business (SMB) accounts delivering mainframe and web hosting, operations, and technical services in shared environments. Managed and led 14 IBM project managers involved in hundreds of projects related to new engagements, transitions, system migrations, customer relationships, vendor contracts, and steady state support. Successes include:• Grew Business via 15 new logo accounts and 12 contract extensions over 3 years• Grew revenue 15% per year through identification of new opportunities on existing accounts• Achieved financial targets all 3 years - growing from $34 million Rev.@ 21% GP to $40 million Revenue @ 25% GP• Achieved audit compliance (Corporate, Six Sigma, KCO, PMR, Removable Media, Asset, Sarbanes Oxley)• Averaged 9 of 10 on yearly customer satisfaction ratings on over 20 accounts per year• Yearly cost reductions of $500k/year for 3 years via LEAN, Global Resourcing, automation and process improvements Show less

Managed new opportunity requests from IBM customer (Burlington Northern Santa Fe Railroad) as part of a Service Outsourcing agreement within the Travel and Transportation Industry. PE delegate for all new business opportunities related to this customer. Validate/track formal requests, developed and present proposals, solution and contract negotiations with the customer or vendors, and ensured audit readiness. Proposal development included technical solution, technical reviews, quality… Show more Managed new opportunity requests from IBM customer (Burlington Northern Santa Fe Railroad) as part of a Service Outsourcing agreement within the Travel and Transportation Industry. PE delegate for all new business opportunities related to this customer. Validate/track formal requests, developed and present proposals, solution and contract negotiations with the customer or vendors, and ensured audit readiness. Proposal development included technical solution, technical reviews, quality assurance, pricing, contract reviews, engagement of vendors and/or other IBM organizations via Statement of Work or Document of Understanding (SOW/DOU), Successes include:• Averaged 15 business days from request to proposal on 30 day Service Level Agreement (SLA)• Signed and delivered 80% of newly proposed solutions• Grew existing contract by average of $3 million new business per year with an avg 30% GP on new work Show less

Delivery Program Manager for the initial implementation of the Qwest Web Hosting Center. (Newly built facility with all new infrastructure.) Formulated a team, tested the new infrastructure, implemented initial process/procedures, defined work schedules, tested security compliance, developed procedures, trained staff, & worked with Qwest sales & senior management to sign/install our first web hosting customers. Data center manager with staff of 16, while also the primary interface & escalation… Show more Delivery Program Manager for the initial implementation of the Qwest Web Hosting Center. (Newly built facility with all new infrastructure.) Formulated a team, tested the new infrastructure, implemented initial process/procedures, defined work schedules, tested security compliance, developed procedures, trained staff, & worked with Qwest sales & senior management to sign/install our first web hosting customers. Data center manager with staff of 16, while also the primary interface & escalation to Qwest, & Qwest customers. Led staff in enhancing procedures for audit compliance, asset mgmt, operations/scheduling, infrastructure maintenance, continuous process improvement, 24x7 data center coverage, project management, & ongoing reporting of operations and SLAs. Show less

Managed projects for IBM @ CompUSA related to System Mananaged Operations area. System upgrades, data center upgrades & migrations, system security implementations, Y2K upgrades & testing, application changes & upgrades. The largest and most complex project was toward the end, and was an SAP implementation on a Windows platform.