Becky Dee Email & Phone Number

Skipton

Skipton, England, United Kingdom

Skipton, North Yorkshire

Leeds, United Kingdom

• I started my employment as a Level 0 Shop Assistant but I quickly progressed through to a Level 2 Assistant which enabled me to cash the shop’s money at the bank, issue cheques and balance the safe to the correct limit.
• As a Level 2 Assistant I was also given the responsibility of setting up the shop before opening and closing up at the end of each day. I ensured all the FOBT (Fixed Odds Betting Terminal) Machines were in fully.
• Strong math’s skills were required as I’d make calculations quickly to settle bets and frequently make corrections manually into the system when there’d been a last minute change of odds or a “Stewards’ Enquiry” on a.
• Customer Service was the forefront of the business, it was essential for me to build a good rapport with all customers and this continued repeat custom and satisfaction especially as the betting office received a.
• Working for one of the world’s largest betting and gaming companies it was important to have ongoing training with the Money Laundering Regulations Act 2007 and Serious Crime Act 2007 to be fully prepared for any.

Leeds, United Kingdom

• On a daily basis, I applied Solicitors charges to mortgage accounts that faced litigation action; I then submitted monies by CHAPs to Solicitors that had invoiced Barclays.
• Processed debit/credit card payments via the PDQ (Process Data Quickly) system for any mortgage customers to pay any additional charges or arrears on their account.
• As part of the office ‘paperless policy’, once all daily correspondence was received and scanned in the Imaging department, I was responsible for electronically sending the documents to the correct department for them.
• I was often asked to resolve complex queries involving mishaps with payments, tracing lost documents or general errors as a matter of urgency.
• Regularly liaised with solicitors via telephone and email to discuss litigation issues and draft up letters for sending out to customers regarding these issues.

Level 4 Aat Accounting Diploma

Accounting And Finance, Aat Level 2 & 3 Diploma

Activities and Societies: Careers Event & Networking (AAT & HAYS Recruitment) in Birmingham (February 2014)6 exams taken for the Level 3.