Becky Diaz Email & Phone Number

United States

Denver, Colorado, United States

Head of the Operations Team overseeing 50 associates providing support to 152 stores at King Soopers/City Market. Responsible for achieving essential operational metrics and managing controllable cost budget positively impacting the 22,000-associate division of King Soopers. • Surpassed Labor budget target by implementing strategies to reduce overtime and optimize scheduling practices • Enhanced In Stock Process Completion by 25% and minimized controllable out-of-stocks from 600 to 200 through targeted training, focusing on opportunity stores, and fostering individual accountability • Elevated Friendly scores by 20% through comprehensive training on key behaviors and promoting individual accountability • Achieved a remarkable 23-point improvement in Associated Insight survey scores, marking the fastest improvement within the team (division increased by 2 points) • Trimmed Supply and bag expenses compared to the budget by effectively communicating expectations and ensuring individual follow-up for stores not adhering to expectations • Successfully led the planning, communication, and support of a Union Strike, contributing to improved operational efficiencies throughout the strike period

Cincinnati, Ohio, United States

Led a team of promotional planners assisting four divisions. Tasked with adapting enterprise merchandising plans to align with divisional requirements, ensuring the achievement of sales and gross budgets. • Accomplished the gross P&L budget execution for four divisions: Kings, Houston, Smiths, and Frys • Recognized the necessity for market-specific branding in Texas and effectively persuaded senior leadership to allocate an additional marketing dollars to counter the primary Houston competitor • Led a cross-functional team through a substantial restructure, emphasizing clarity in roles and responsibilities, while eliminating duplicative efforts

Cincinnati, Ohio, United States

Led a team tasked with formulating strategies and plans to enhance sales and margin performance for personal care and beauty categories across 22 Kroger divisions. • Successfully transformed a declining beauty business into a net positive venture within three quarters • Led a cross-functional team spanning 8 departments, optimizing efficiencies by migrating ordering systems • Headed a strategy team that identified growth opportunities, developed business cases articulating ROI, and effectively influenced senior leadership to invest capital in the business • Designed Kroger-owned cosmetics universal fixtures with built in theft deterrents, resulting in a national rollout to mitigate theft and streamline processes • Initiated and executed multiple fresh beauty concept stores, yielding a significant sales increase of 30% or more • Introduced and launched Beauty Minis and Simple Truth fresh beauty products nationwide at Kroger • Developed and executed a Bath and Body Works pilot in Kroger stores, driving sales and aligning beauty with Kroger's overall fresh strategy • Collaborated with Asset Protection to implement various shrink solutions, resulting in a reduction in shrink • Created and executed a long-term endcap program, boosting sales through enhanced presentation and reducing shrink via increased sell-through • Led an initiative to leverage data analytics for optimizing planograms, which was implemented in all health and beauty planograms across Kroger nationwide

Cincinnati, Ohio, United States

Led a consulting team, collaborating with over 30 manufacturing practice clients and Kroger Merchandisers. Successfully delivered customer-led insights and recommendations to drive growth in Kroger's Health and Beauty Care/Natural Foods business. • Orchestrated process from conceptualization to execution, pioneering the inaugural 'Better for You' checklane initiative at the front end • Transformed the customer shopping experience, resulting in a net sales increase and a higher number of customers making purchases at the checklane • Oversaw the development and execution of Kroger beauty department strategies, leading a cross-functional team comprising vendor partners, research teams, and Kroger senior leadership

Cincinnati, Ohio, United States

Led a team in providing customer-centric solutions to Kroger retail, pharmacy, and an extensive industry base of manufacturing practice clients. • Worked collaboratively with multiple teams to create the first-ever HIPAA compliant pharmacy solution, seamlessly integrating in-store shopping behaviors with pharmacy engagement

Cincinnati, Oh

London, United Kingdom

Cincinnati, Ohio Area

Jacksonville, Florida Area

Master Of Science - Ms, Statistics

Bachelor Of Science - Bs, Statistics & Math Education