• Coordinated and managed a team of solution experts throughout the sales lifecycle, contributing to client-facing meetings to support new business opportunities.• Served as an internal and external subject matter expert (SME) on Twill product solutions, effectively working cross-functionally to align accurate messaging and facilitate client expansion. • Oversaw a team of five direct reports comprised of solution architects, a proposal manager, and sales operational support personnel; led the interview, hiring, and onboarding processes. • Optimized business strategies to capture new customers by providing new products and solutions. • Created engaging presentations, templates, and sales collateral to improve customer adoption.

• Led the development of new sales processes, operations, and standards to scale and grow the enterprise business, proactively managing individual and team duties to meet deadlines. • Established and maintained rapport with customers, ensuring positive experiences and interactions.• Identified and recommended a proposal management system to support go-to-market (GTM) efforts along with creating strategies to expand existing customer sales, resulting in increased annual sales.• Interviewed and hired personnel, building a high-performing team and improving organizational talent. • Implemented various service improvements to enhance the sales cycle; additionally, devised and launched new training programs to further bolster employee skills and staff retention.

• Managed the development of contracting processes and overall support of contract negotiations as part of the Voluntary Benefits business segment. • Worked cross-functionally with stakeholders to execute strategic initiatives in addition to collaborating with business leaders to set priorities aligned with resource capacity and risk exposure. • Devised and maintained logistics workflows, procedures, and reporting processes throughout multiple strategic projects with multiple sub-projects and workstreams.

• Led the development and execution of GTM plans as a program manager responsible for operations within the Aon Retiree Health Exchange business unit.• Crafted value propositions, sales story in market, and emerging solution development by working collaboratively with sales, solution architects, product development, marketing, account management, and external consulting teams. • Maintained consistent communication with customers and clients, effectively uncovering unique business needs and presenting resource capacity and risk exposure solutions. • Developed and created new content for both business-to-business (B2B) and business-to-consumer (B2C) products in market. • Participated in the launch of new solutions and initiatives to drive added value for clients and consumers in addition to sustaining year-over-year (YOY) revenue growth.

• Partnered with national sales leaders on the development and rollout of sales strategies by monitoring qualifying opportunities and working to maintain pipeline and funnel reporting needs. • Oversaw and managed activities throughout the sales cycle, including facilitating prep meetings and coordinating the creation and production of required materials.

• Provided primary operational and administrative support for the Executive Vice President of Product and Strategy Development and the Senior Vice President of Sales.