Becky Kimberling Email & Phone Number

Mckinney, Texas

Richardson, Tx

▪ Monitored and controlled sensitive, sometimes confidential Technical Direction Letters (TDL) and Change Requests (CR) from CMS.▪ Met 100% of deadlines established by CMS for submitting comments on draft releases, or implementation of finalized releases.▪ Researched each release and determined its effect on department policy, procedures, staffing, technical enhancements/needs.▪ Responded to CMS in writing to suggest improvements or modifications to the draft releases.▪ Made recommendations to Department Management, Unit Director and Sr Vice President for process and policy enhancements, improvement s and overall departmental “flow of work.”▪ Analyzed training needs to develop new training or modify and improve existing programs and process flows and work instructions.▪ Liaised with other departments including Customer Service and Provider Outreach and Education to ensure understanding of new technical directions.▪ Planned and developed training including workshops, classroom, demonstrations, and on-the-job training.▪ Maintained historical records of all Technical Direction Letter (TDL) and Change Request (CR) activities.

Responsible for a team of enrollment analysts that coordinated provider enrollment service processes for Medicare providers and suppliers.▪ Functioned as team leader for approximately 22 analysts.▪ Provided leadership, guidance, direction, problem solving and training to staff.▪ Distributed work assignments to the team.▪ Provided technical direction for complicated enrollment scenarios.▪ Resolved the majority of issues and problems occurring and escalated unresolved issues to higher levels.▪ Provided superior customer service to providers.▪ Communicated effectively and efficiently with both internal and external stakeholders in response to inquiries.▪ Coached and assisted less experienced enrollment analysts when required.▪ Liaised with internal departments, providers, government and/or private agencies to resolve discrepancies and challenges.▪ Researched and reported instances of suspected provider fraud and/or abuse.▪ Generated and analyzed various provider reports for Management.▪ Participated in testing system changes related to provider files and contributed in earnest to special projects as assigned.

▪ Prescreened and researched data elements on the Medicare provider enrollment application.▪ Communicated effectively through both written and telephone correspondence to resolve discrepancies, obtain additional information and verify application data.▪ All other aspects of provider enrollment, including researching applications for potential error or suspected fraud/abuse patterns

Educated stakeholders regarding the Center’s services, staff, events and fundraising needs through various marketing, networking and media efforts.▪ Educated the community at large about the Center’s mission.▪ Solicited referrals through relationships with physicians, other facilities and non physician providers.▪ Facilitated all media, marketing and public relation campaigns and activities for the Center.▪ Provided public presentation to variety of audiences on the history and missions of the Center, as well as subjects or services targeted to the group.▪ Implemented and supervised the following fundraising endeavors, each of which exceeded established monetary goals each year: Search for the Stars Telethon, Ribs for Rehab, Center’s Annual Reporting Banquet, Quarterly Direct Mail Campaigns.▪ Responsible for maintaining records for planned giving, memorials and honorariums; this included recognition for these gifts.▪ Maintained the donor base software, and updated as needed.▪ Recruited and trained volunteers.▪ Responded to telephone and written inquiries from internal and external customers to ensure satisfaction in their overall experience with the Center either as a client, family member or a donor.▪ Assisted Executive Director with multiple special projects including researching data/statistics for grant writing.▪ Served on the staff team that implemented the CARF Accreditation program for the Center.

Education record

Prelaw