Becky Gale Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Leading provider of retail consumer insights, analytics reporting, and consulting services for the Natural, Organic, and Specialty Products Industry. Account Director• Manage the relationship between SPINS and KeHE, one of the largest distributors in the Health & Wellness industry. • Leverage SPINS retail market data, along with IRi Unify panel data, to uncover insights and serve as a thought leader in the industry.• Oversee strategy, development and delivery of all client requests, while proactively addressing client’s goals and objectives. • Maintaining and building productive business relationships with key client contacts.• Proactively engage with prospect retail partners to join the SPINS coalition, in order to provide additional value to the business and client.

Oakbrook Terrace, Il, Us

Marketing agency specializing in CRM and full loyalty programs. Focuses on helping clients gather relevant customer behavior and demographic data, to drive greater customer engagement and profitability. • Collaborated with the Executive Vice President to implement solutions that exceeded client expectations.• Led a team of client service managers, account executives and quality assurance analysts.• Accounted for delivering high quality and efficient service to both internal and external clients through the day-to-day operations of the department.• Supervised a call center, meeting Service Level Agreements and resolving escalations.• Identified and fixed gaps within the client services and quality assurance departments.

Oakbrook Terrace, Il, Us

• Spearheaded major projects, including delegating tasks to IT developers and QA department personnel.• Led a team of IT project managers and quality assurance analysts to maximize their potential and excel. • Showcased strong leadership while completing projects on time and with the correct amount of resources.• Developed and maintained strong relationships and communications within all departments of the organization

Oakbrook Terrace, Il, Us

• Primary liaison between company’s largest account and company for all loyalty program requests.• Communicated effectively with clients and vendors to ensure sound and meaningful client relations.• Managed projects, prioritizing client requests for analytics; IT development; website development; reporting; direct mail; and email campaign management.• Ensured deliverables met strategic, budgetary and timeline objectives.

Oakbrook Terrace, Il, Us

• Played an integral leadership role resolving problems impacting loyalty programs.• Managed day-to-day operational requests for multiple accounts.• Worked closely with colleagues and vendors to coordinate new client projects and resolve complaints.• Maintained responsibility for billing quotes and invoices to clients for all projects.

Wheaton, Illinois, Us

Global manufacturer of a wide range of spray nozzles, spray injectors/headers and automated spray systems. Designed for use in an assortment of applications (cleaning, coating, fire protection, tank cleaning) in a variety of markets (chemical, food, paper, steel and pharmaceutical) to serve clients anywhere in the world. • Collaborated with the Director of Marketing to create internal and external marketing campaigns.• Displayed strong copywriting skills by drafting content for websites, case studies and direct mail.• Managed Goldmine software CRM database used to help train the U.S. sales force on new features.• Performed market and sales analysis for sales force and executive management on continuous basis (by market, industry, application and sales).• Managed customer satisfaction process: creation and distribution of surveys, correspondence with customers and sales reps, presented reports for management.

Wheaton, Illinois, Us

• Communicated effectively with colleagues on a 13-member marketing development team.• Supported content development specialized market training, and annual sales meetings.• Co-managed the company’s market share database: developed queries, forms and reports for six other market development teams.• Managed confidential customer and sales information for executive management.

Master In Business Administration, Project Management

Bachelor Of Science In Business Administration

Associate Of Arts In Business