Becky Killik

Becky Killik Email and Phone Number

If I don't know how to do something, I make it my mission to find someone who does and learn. @ Starkweather Association Services
madison, wisconsin, united states
Becky Killik's Location
Beaverton, Oregon, United States, United States
Becky Killik's Contact Details

Becky Killik personal email

n/a
About Becky Killik

My mission is to make space for everyone to show up to work as their authentic selves. I have done this as an employee and as a leader. I strive to embody the principles of Servant Leadership.

Becky Killik's Current Company Details
Starkweather Association Services

Starkweather Association Services

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If I don't know how to do something, I make it my mission to find someone who does and learn.
madison, wisconsin, united states
Employees:
8
Becky Killik Work Experience Details
  • Starkweather Association Services
    Director Of Customer Success
    Starkweather Association Services Mar 2023 - Present
    ● Managed a team of 5 customer support representatives for US and international operations ● Collaborated cross-functionally to identify and resolve customer issues promptly ● Conducted regular training sessions to enhance team skills and knowledge ● Developed onboarding program, reducing barriers of adoption ● Created and maintained knowledge base for team reference ● Executed marketing strategy to enhance newsletter and social media reach ● Established and enforced support processes and client SLAs ● Led team in daily activities to meet deadlines and quality standards ● Authored technical documents for internal use by technicians
  • Starkweather Association Services
    Technical Account Manager
    Starkweather Association Services Aug 2022 - Present
  • Yourmembership
    Advanced Support Lead
    Yourmembership May 2021 - Aug 2022
    St Petersburg, Florida, United States
    Collaborate with process owners, departmental leadership, and infrastructure teams to promote effective use of technology and maximize clients’ value received from technology investments. Identify adoption blockers and inhibitors to work with site teams and execute on plans to remove identified blockers. First point of escalation/contact for technicians regarding technical training and procedural issues. Evaluate customer survey results with technicians and provide insights to leadership. Write and audit client facing technical support documents, primarily in Zendesk. Create and enforce accountability measures of progress for our US and international teams. Create and execute new hire coaching programs for our US and international teams. Troubleshoot issues with our Legacy and REST APIs. Supervise and present at annual Xperience conference.
  • Yourmembership
    Senior Support Specialist
    Yourmembership Jan 2019 - May 2021
    Mentor support and implementation team members and develop plans of action to grow the team both professionally and personally. Collaborate with coworkers about ways in which they can develop and grow at YourMembership. Maintain expert knowledge of all areas of the product. Review internal processes and update as necessary. Assist leadership team in handling escalated customer requests and issues. Provide coaching and training to support agents on an individual and team level.
  • Yourmembership
    Support Specialist
    Yourmembership Oct 2017 - Jan 2019
    Tampa/St. Petersburg, Florida Area
    Coordinated logistics, planning, and scheduling between clients and support staff. Served as the point of contact for customer support during our on premises to cloud migration. Collaborated with development and QA teams during our cloud migration. Navigated between multiple, simultaneous projects efficiently. Lead and attend training and product related meetings. Supported clients and coworkers by phone, email, Zendesk tickets, and webinars. Assisted clients and coworkers in troubleshooting difficulties with software. Served as support staff for the annual Xperience conference.
  • Acs Home Services
    Canvass/Marketing Manager
    Acs Home Services Jul 2017 - Oct 2017
    Tampa/St. Petersburg, Florida Area
    • Research and map canvass locations across several counties• Drive canvass team to appropriate location and monitor canvass activity• Implement systems of accountability to ensure that daily goals are consistently met• Train and coach canvassers to ensure quality messaging• Oversee a team of canvassers in retail environments• Conduct payroll and scheduling procedures for all employees
  • Alan Grayson For Senate
    Regional Director
    Alan Grayson For Senate May 2016 - Sep 2016
    Hillsborough/Pinellas
    • Managing and training a team of Field Organizers and overseeing field offices• Coaching Field Organizers to create and maintain a productive and robust volunteer infrastructure• Implementing systems of accountability to ensure that regional goals are consistently met• Executing the state field plan within your region• Coordinating regional events and volunteer trainings on a local level• Serving as the face of the campaign in your region and representing the campaign at local events• Establishing and maintaining strong relationships with political stakeholders, allied organizations, and other coordinated partners
  • Service Employees International Union
    State Organizer
    Service Employees International Union Aug 2015 - Apr 2016
    Tampa/St. Petersburg, Florida Area
    Conducting broad and intensive outreach efforts to faculty and activists. Building one-on-one relationships with faculty activists across the state. Identify, recruit and develop worker leaders. Conduct individual and group meetings with faculty to move organizing campaigns forward. Engaging, motivating and mobilizing workers to take action including large-scale rallies
  • Organize Now!
    Regional Organizing Manager For Faculty Forward
    Organize Now! Jan 2015 - May 2015
    Tampa/St. Petersburg, Florida Area
    Manage a team of organizers and adjunct faculty focused on getting the maximum amount of exposure to targeted workers across the state and region including professors in Louisiana and Texas. Organize multiple, large scale events focused on education, fostering solidarity across worker disciplines, and garnering earned media attention. Identify, educate, and recruit adjunct faculty for the FF campaign locally and regionally. Cultivated relationships with community organizations and leaders who assisted with organizing events including the rest of the Fight for $15 Florida organizers. Initiate and foster strong ties to local media including on and off university campuses
  • Working America
    Health Care Outreach Associate
    Working America Nov 2014 - Jan 2015
    Orlando, Florida Area
    Identified and educated consumers looking for health coverage and workers who may not have had access to affordable coverage about the Affordable Care Act and tax credit subsidies. Worked with Project Director to test strategies and messaging for health care outreach. Conducted outreach to uninsured workers, small businesses, labor and community organizations, professional associates, and faith-based groups to identify and educate consumers.
  • Planned Parenthood Of Southwest And Central Florida
    Regional Field Organizer
    Planned Parenthood Of Southwest And Central Florida Apr 2014 - Nov 2014
    Tampa/St. Petersburg, Florida Area
    Lead efforts to recruit new supporters and volunteers and raise the level of visibility and familiarity with the organization, especially in underserved communities. Activate and engage supporters and volunteers in campaign activities such as phone banks, house parties, and press events. Utilize the Voter Activation Network (VAN) and other reporting mechanisms to manage volunteer lists and activities, to build list of supporters, and to track progress.
  • Planned Parenthood Federation Of America
    Outreach Organizer
    Planned Parenthood Federation Of America Oct 2013 - Apr 2014
    Tampa/St. Petersburg, Florida Area
    Engaged, educated, and assisted eligible uninsured on the ACA, Planned Parenthood services, and voter registration opportunities. Collaborated and built report with community and health related organizations on outreach and event projects. Recruited, worked alongside and managed volunteers who assisted in outreach efforts. Coordinated closely with Planned Parenthood affiliates and their Health Center Advocacy Program (HCAP) on ACA outreach efforts.
  • Religious Coalition For Reproductive Choice
    Florida Organizer
    Religious Coalition For Reproductive Choice May 2013 - Dec 2013
    Cultivate and build constituency with key demographics in Central Florida,Recruit participants for conferences based on reproductive justice,Raise funds from multiple sources for travel and event expenses
  • University Of South Florida
    Graduate Assistant
    University Of South Florida Aug 2011 - May 2013
    Collaboratively built syllabi and assignments for classes, Graded students papers in an appropriate and timely manner, Presented valuable information to students of multiple learning styles, Provided information on relevant societal matters that may have impacted pupil’s education
  • University Of South Florida
    Student Assistant
    University Of South Florida Aug 2009 - May 2011
    Created schedules, dispersed duties, answered questions, and supervised other student assistants, Organized meals and paperwork regarding orientation, Kept confidential information as well as coordinate correspondence for students

Becky Killik Skills

Event Planning Microsoft Office Nonprofits Research Public Speaking Social Media Powerpoint Microsoft Excel Microsoft Word Fundraising Community Outreach Customer Service Teamwork Editing Recruiting Leadership Volunteer Management Program Development Public Relations Training Social Networking Community Development Teaching Public Policy Higher Education Writing

Becky Killik Education Details

Frequently Asked Questions about Becky Killik

What company does Becky Killik work for?

Becky Killik works for Starkweather Association Services

What is Becky Killik's role at the current company?

Becky Killik's current role is If I don't know how to do something, I make it my mission to find someone who does and learn..

What is Becky Killik's email address?

Becky Killik's email address is rk****@****usf.edu

What schools did Becky Killik attend?

Becky Killik attended University Of South Florida, University Of South Florida.

What are some of Becky Killik's interests?

Becky Killik has interest in Women's Health Issues, Social Services, Children, Reproductive Justice, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief.

What skills is Becky Killik known for?

Becky Killik has skills like Event Planning, Microsoft Office, Nonprofits, Research, Public Speaking, Social Media, Powerpoint, Microsoft Excel, Microsoft Word, Fundraising, Community Outreach, Customer Service.

Who are Becky Killik's colleagues?

Becky Killik's colleagues are Mansoor A. Bhatty, Ph.d., Carson Starkweather.

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