Becky Killik Email & Phone Number

● Managed a team of 5 customer support representatives for US and international operations ● Collaborated cross-functionally to identify and resolve customer issues promptly ● Conducted regular training sessions to enhance team skills and knowledge ● Developed onboarding program, reducing barriers of adoption ● Created and maintained knowledge base for team reference ● Executed marketing strategy to enhance newsletter and social media reach ● Established and enforced support processes and client SLAs ● Led team in daily activities to meet deadlines and quality standards ● Authored technical documents for internal use by technicians

St Petersburg, Florida, United States

Collaborate with process owners, departmental leadership, and infrastructure teams to promote effective use of technology and maximize clients’ value received from technology investments. Identify adoption blockers and inhibitors to work with site teams and execute on plans to remove identified blockers. First point of escalation/contact for technicians regarding technical training and procedural issues. Evaluate customer survey results with technicians and provide insights to leadership. Write and audit client facing technical support documents, primarily in Zendesk. Create and enforce accountability measures of progress for our US and international teams. Create and execute new hire coaching programs for our US and international teams. Troubleshoot issues with our Legacy and REST APIs. Supervise and present at annual Xperience conference.

Mentor support and implementation team members and develop plans of action to grow the team both professionally and personally. Collaborate with coworkers about ways in which they can develop and grow at YourMembership. Maintain expert knowledge of all areas of the product. Review internal processes and update as necessary. Assist leadership team in handling escalated customer requests and issues. Provide coaching and training to support agents on an individual and team level.

Tampa/St. Petersburg, Florida Area

Coordinated logistics, planning, and scheduling between clients and support staff. Served as the point of contact for customer support during our on premises to cloud migration. Collaborated with development and QA teams during our cloud migration. Navigated between multiple, simultaneous projects efficiently. Lead and attend training and product related meetings. Supported clients and coworkers by phone, email, Zendesk tickets, and webinars. Assisted clients and coworkers in troubleshooting difficulties with software. Served as support staff for the annual Xperience conference.

Tampa/St. Petersburg, Florida Area

• Research and map canvass locations across several counties• Drive canvass team to appropriate location and monitor canvass activity• Implement systems of accountability to ensure that daily goals are consistently met• Train and coach canvassers to ensure quality messaging• Oversee a team of canvassers in retail environments• Conduct payroll and scheduling procedures for all employees

Hillsborough/Pinellas

• Managing and training a team of Field Organizers and overseeing field offices• Coaching Field Organizers to create and maintain a productive and robust volunteer infrastructure• Implementing systems of accountability to ensure that regional goals are consistently met• Executing the state field plan within your region• Coordinating regional events and volunteer trainings on a local level• Serving as the face of the campaign in your region and representing the campaign at local events• Establishing and maintaining strong relationships with political stakeholders, allied organizations, and other coordinated partners

Tampa/St. Petersburg, Florida Area

Conducting broad and intensive outreach efforts to faculty and activists. Building one-on-one relationships with faculty activists across the state. Identify, recruit and develop worker leaders. Conduct individual and group meetings with faculty to move organizing campaigns forward. Engaging, motivating and mobilizing workers to take action including large-scale rallies

Tampa/St. Petersburg, Florida Area

Manage a team of organizers and adjunct faculty focused on getting the maximum amount of exposure to targeted workers across the state and region including professors in Louisiana and Texas. Organize multiple, large scale events focused on education, fostering solidarity across worker disciplines, and garnering earned media attention. Identify, educate, and recruit adjunct faculty for the FF campaign locally and regionally. Cultivated relationships with community organizations and leaders who assisted with organizing events including the rest of the Fight for $15 Florida organizers. Initiate and foster strong ties to local media including on and off university campuses

Orlando, Florida Area

Identified and educated consumers looking for health coverage and workers who may not have had access to affordable coverage about the Affordable Care Act and tax credit subsidies. Worked with Project Director to test strategies and messaging for health care outreach. Conducted outreach to uninsured workers, small businesses, labor and community organizations, professional associates, and faith-based groups to identify and educate consumers.

Tampa/St. Petersburg, Florida Area

Lead efforts to recruit new supporters and volunteers and raise the level of visibility and familiarity with the organization, especially in underserved communities. Activate and engage supporters and volunteers in campaign activities such as phone banks, house parties, and press events. Utilize the Voter Activation Network (VAN) and other reporting mechanisms to manage volunteer lists and activities, to build list of supporters, and to track progress.

Tampa/St. Petersburg, Florida Area

Engaged, educated, and assisted eligible uninsured on the ACA, Planned Parenthood services, and voter registration opportunities. Collaborated and built report with community and health related organizations on outreach and event projects. Recruited, worked alongside and managed volunteers who assisted in outreach efforts. Coordinated closely with Planned Parenthood affiliates and their Health Center Advocacy Program (HCAP) on ACA outreach efforts.

Cultivate and build constituency with key demographics in Central Florida,Recruit participants for conferences based on reproductive justice,Raise funds from multiple sources for travel and event expenses

Collaboratively built syllabi and assignments for classes, Graded students papers in an appropriate and timely manner, Presented valuable information to students of multiple learning styles, Provided information on relevant societal matters that may have impacted pupil’s education

Created schedules, dispersed duties, answered questions, and supervised other student assistants, Organized meals and paperwork regarding orientation, Kept confidential information as well as coordinate correspondence for students

Master'S Degree, Women'S Studies

Activities and Societies: PRIDE, Planned Parenthod VOX, Women's Studies Graduate Student Organization, Feminist Student Alliance

Bachelor'S Degree, Psychology And Women'S And Gender Studies

Activities and Societies: Iota Iota Iota, Honor's College of USF, College Democrats, Students for a Democratic Society, P.R.I.D.E..