Contribute to the achievement of annual financial targets for various customers by fielding general aircraft parts inquiries. Play a key role in executing sales strategies, monitoring and reporting results and implementing corrective actions where needed. Proficient in closing new sales opportunities, managing the sales process thru to completion and working with internal resources to ensure overall customer satisfaction. Responsible for tracking customer requirements, competitor actions and market intelligence needed to help the organization make sound commercial decisions. Participate in projects and sales initiatives to improve the sales process and the overall customer experience.

Managed relationship for large financial institution in 14 non-US markets while also leading the business partnership with a multi-national beverage corporation. Maintained proactive client interaction to ensure consistent, reliable service and long-term customer retention.- Streamlined existing processes and introduced new workflows in all functional areas, creating consistency and improving efficiencies - Renewed the contract for assigned financial institution in all service lines, achieving a 3.8% rate increase in all non-US markets - Renewed both the Shred and Records Management contract for multi-national beverage corporation, securing relationship under a multi-year term with an immediate 5% rate increase - Implemented international program to manage the collection of all open A/R within assigned portfolio, reducing open receivables by 96% - Achieved well over 100% overall quota attainment in portfolio growth by consistently uncovering new revenue opportunities within existing customer base

Managed, retained and grew an assigned book of business totaling approximately $7M in annual revenue. Evaluated assigned portfolio’s current and future needs to develop appropriate strategies and business plans. - Prospected existing customer base to drive revenue through the sale of new service lines, build growth in existing service lines and solution sold to drive special project revenue - Managed contract renewal process, promoting customer longevity and revenue growth - Ranked at well over 100% of sales quota every year with an average annual quota attainment of 222% - Recognized as a 3-time winner of Recall’s President’s Club status

Served in a hybrid position in local Atlanta market managing an assigned book of business totaling approximately $3M in annual revenue. - Ranked at 100% of sales quota within first 6 months of employment by selling into new business prospects while also uncovering new revenue opportunities within existing portfolio- Promoted to National Account Manager prior to first full year of employment

Managed both local accounts and multi-city national accounts in key vertical markets such as legal, healthcare, insurance, mortgage and manufacturing. Directed the sale, implementation and billing of special projects. Cross-trained in account management, customer service, billing, data processing, transportation, and operations. Designated as subject matter expert on all healthcare accounts. - Served as customer advocate and industry expert by identifying ways for customers to improve and optimize records management program - Led contract renewal and price increase process, promoting customer retention and positive revenue growth - Visited customers routinely to ensure total customer satisfaction, to identify areas for new business and to offer opportunities for efficiency improvement and cost savings - Communicated our value proposition, explaining the various services of all divisions, and assisting customers with go-forward strategies, resulting in strong business partnerships, customer retention and revenue growth - Conducted national training class on negotiating skills to internal sales and account management teams to improve individual success, boost sales and thereby create greater value for the organization as a whole- Served as keynote speaker at local legal luncheon speaking on the nuances of the legal industry and how Iron Mountain is a trusted advisor in helping law firms maintain a best-in-class records management program - Awarded the Southern Area Award of Excellence for 2 consecutive years, Iron Mountain’s prestigious Mountaineering Award and 2-time winner of Iron Mountain’s Chairman’s Club status