Becky Lee Herndon work email
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Becky Lee Herndon personal email
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Specialties: Software Project Management, Atlassian Suite, Analytics, ZenDesk, Online Behavior and Patterns, Content Moderation Systems, Large Online Communities (100M+ active)
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Performance Insights & Analytics ManagerRoblox Jun 2019 - PresentSan Mateo, California, UsSupporting operations of the Trust & Safety organization at Roblox. Mainly focusing on optimizing customer self-service automation and CS agent efficiency. -
Program ManagerRoblox Oct 2016 - May 2019San Mateo, California, UsProviding alignment, optimization, and reporting within the Product department.- Scrum master for Data Analytics and Safety Tools teams.- High level tracking and summary reporting for over a dozen Product initiative teams. -Researching, proposing, and driving infrastructure improvements.
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Product ManagerRoblox Apr 2015 - Sep 2016San Mateo, California, UsDrove new features and product changes focused specifically on account security and content moderation. The largest features I shipped:1. Two Factor Authentication for account security. This project required a major overhaul of legacy account management systems.2. Integration with 3rd party text filtering service, replacing the legacy content moderation system.Responsibilities:- Identified top pain points for users around account security and moderation.- Prioritized features based on internal goals and most impact for users.- Generated product requirements and specs, collaborated with Design.- Managed engineering and production timetables. - Tracked feature metrics.- Gained proficiency with JIRA, Confluence.
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Project ManagerRoblox Sep 2013 - Mar 2015San Mateo, California, UsWith a goal to improving community engagement and developer relations, I managed multiple projects both community-facing and internal. Developer and Community Focused Event Production:- 3 Roblox Developer Conferences in SF, Atlanta, and London to bring vital content to top Roblox developers and hear their feature requests. - Our largest GDC presence in 2015, bringing in the top 20 Roblox developers to represent our platform.- 24 separate community events in 2014, including fan evens across the USA and UK as well as our presence at GDC and Bay Area maker Faire.Developer and Community Product Management:- Managed Discourse integration to provide forum for the Developer Community.- Channeled top community bugs and feature requests into engineering for feature prioritization. - Wrote software specs.
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Customer Relations And Community ManagerRoblox Sep 2007 - Aug 2013San Mateo, California, UsDrove Customer Service, Moderation, Customer Relations, and Community Management efforts. - Starting as a 1-person job, staffed up the Customer Service and Moderation departments for Roblox' rapid growth.- Designed and documented department processes.- Channeled bugs and feature requests into engineering for feature prioritization. - Wrote software specs.- Drove SaaS integrations to improve team efficiency.- Managed the blog platform, contests, Twitter, Facebook and YouTube. - Initiated and managed real world events, charity auctions, and user interviews. - Generated content for community consumption.
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CeoHerndon Morris, Inc Oct 2007 - Jun 2011A consultancy where I provided Online Community Consultancy for various clients.
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OwnerFog City Seller Aug 2006 - Sep 2007Solo eBay business selling used comics and collectible game cards.
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Customer ServiceCapricorn Coffees Oct 2003 - Aug 2006Managed wholesale customer accounts for fresh roasted coffee. Handled USDA certification and compliance for production of Organic coffee.
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Research AssistantPlanetary Science Institute Sep 1989 - Aug 1995Tucson, Arizona, UsAided astronomers and planetary scientists with projects.
Becky Lee Herndon Skills
Becky Lee Herndon Education Details
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Communication And Team-BuildingGroup Dynamics -
Nlp Institute Of CaLanguage Skills
Frequently Asked Questions about Becky Lee Herndon
What company does Becky Lee Herndon work for?
Becky Lee Herndon works for Roblox
What is Becky Lee Herndon's role at the current company?
Becky Lee Herndon's current role is Supporting Roblox for Over a Decade.
What is Becky Lee Herndon's email address?
Becky Lee Herndon's email address is be****@****box.com
What is Becky Lee Herndon's direct phone number?
Becky Lee Herndon's direct phone number is +165071*****
What schools did Becky Lee Herndon attend?
Becky Lee Herndon attended Communication And Team-Building, Nlp Institute Of Ca.
What skills is Becky Lee Herndon known for?
Becky Lee Herndon has skills like Blogging, Community Sites, Video Games, Social Games, Facebook, Community Management, Google Analytics, Project Management, Mmorpg, Community Engagement, Community Building, Casual Games.
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