Becky Hilton Email & Phone Number

Webster, Ny, Us

Webster, Ny, Us

Contracted out to Paychex to create and edit documentation that is used across product development teams. Some responsibilities include:- Talking with SMEs to gather and clearly share important information about a project- Creating documents that walk step-by-step through a process- Creating templates to be re-used across the organization (test plan, API, etc.)- Creating a repository of documents, a one-stop-shop, where teams can find all the technical information they need for a particular topic/project- Formatting documents to make the important information easy to find- Editing blog post content- Proofreading technical documents that overview new technologies

Increase client’s confidence in their published work by being their last defense before publication—catching all grammatical errors

Provide value in the life of a developmentally disabled individual by focusing on and helping them to achieve their personal goals

Rochester, New York Area

Worked with customers to learn what content would improve their experience and developed the missing content with expertsPromoted the company brand by creating a style guide and crafting documentation that was accurate, thorough, and understandableIncreased customer satisfaction by providing searchable online content that was accurate and complete, allowing customers to learn and troubleshoot the software independently Eliminated multiple versions of documents by creating a single searchable repository of documentation, saving all teams time

Ontario, Ny

Provided document templates and managed sales emailsCreated new online content to share the company’s visionWorked with graphical designer to prepare published content

Education record

Completed course to further master the English language and apply it the skill of proofreading

Certificate In Personal Training

Knowledge Management Certification

Bachelor Of Arts (B.A.), English; Professional Writing

Effective Communication And Human Relations