Skilled in planning, executing, and delivering high-quality projects on time and within budget, ensuring alignment with client and organizational goals. Proficient in leading teams, fostering collaboration, and establishing trust with internal and external stakeholders. Adept at managing multiple fast-moving projects, prioritizing tasks, and mitigating risks to maintain project scope and quality.

Account/Project Manager

• Led creative project workflows by planning, tracking, managing and driving all steps in the creative life cycle for both simple and complex projects • Collaborated and communicated across departments to manage expectations and keep teams aligned on cross-team functions and client expectations/communications• Prioritized project workflow based on changing dynamics/resource availability• Raised potential risks to the project team by proactively identifying issues and proposing real-time solutions • Took critical notes in meetings, gathered feedback, and facilitated next steps/action items

As the PM, I work with the Account Managers to manage all marketing communications projects for assigned clients. Involved from new business meetings and pitches through project completion, I am responsible for initiating proposals and project plans, then guiding the project through development and creative. As the liaison between the client and the agency design team, I utilize my problem-solving skills on a day-to-day basis, and am adept at anticipating problems and recognizing opportunities.

As the Lead claims auditor for several Brands, I have quickly learned and applied my knowledge of clients' co-op marketing programs and branding guidelines to ensure their co-op program is utilized to its full extent. This encompasses guideline recommendations, auditing routine and complex claims, compiling and delivering payment reports as well as facilitating ongoing conversations with the Brand and their customers to maintain satisfaction.

As a Customer Success Coordinator, I was able to provide a level of customer service that consistently produced high customer satisfaction. Trouble-shooting end user issues and collaborating with internal teams to deliver resolutions allowed me to utilize my client facing skills as well as strengthen my team work prowess.

This position increased my SalesForce and Excel proficiencies by developing and publishing queries, reports, and presentations. Maintaining document processes to allow for Reporting Specialists to continue generating reports after development was key in this role. I was able to understand and recommend appropriate improvement processes based on trending analysis of reports and data.

• Supervised two direct reports, including performance reviews and training. • Heavily involved in growth of new software and project management tools.• Created, managed materials in SAP and front end software.• Oversaw inventory across multiple distribution centers, including international.• Managed product setup of thousands of products, from product development to finished good implementation.• Organized projects within all departments of company for smooth material launch.• Collaborated with Information Systems on process improvements, including testing of new procedures in the Agile model.• Very strong knowledge of MS Office products, specifically Excel.

• Trained new hire employees and conducted cross training within multiple departments, including computer applications, manufacturing and customer service.• Supervised the Mentor Training Program.• Managed software integrations and continual upgrades to web based applications including Integral (PPS).• Wrote and maintained Standard Operating Procedures for Manufacturing, Shipping, Customer Service, Inventory departments.• Administered OSHA certification course and supervise daily safety operations.• Worked closely with executive level management.• Helped coordinate logistics for annual sales convention consisting of 2,000 attendees; managed web based registration system, assisted with on-site logistics and prepared appropriate materials.

• Facilitated Crystal Reports.• Monitored call center performance statistics at regular intervals.• Managed staffing and call types to pre-determine call center metrics.• Examined call volume and trends.• Supervised real time adherence of approximately 1,500 employees.• Responsible for entering and scheduling non-planned exceptions.• Proactively identified and corrected scheduling variances.