Becky Klein Email & Phone Number

California, United States

New York, NY, US

• Drove the development of customer-facing AI/ML SaaS applications built on the AWS cloud, leading engineers and data scientists to provide normalized, cleaned, and categorized vendor spend data to Fortune 500 customers.
• Led customer implementations, requiring direct interaction to ensure that data quality and formatting would enable smooth integration.
• Provided customer support, administering authentication and user permissions to ensure as-needed access.
• Transformed and effected an agile software development process reducing the product development cycle from six to three weeks. Led daily scrum, backlog refinement, sprint planning, retrospectives, and other agile.
• Designed and implemented a product operations workflow for efficient and scalable AI/ML data curation processing for prospective, new, and existing customers, decreasing delivery time of monthly subscriptions from one.
• Authored and executed operational, software development, customer and employee onboarding, information security, vendor management, InfoSec, and corporate policies and procedures, critical to maintaining compliance.

New York, NY, US

Concord, California, US

• Consulted executive leadership, product owners, technical experts, and vendors to evaluate feasibility, practicality, and alternatives for a mobile application upgrade.
• Facilitated decision to expand features with existing vendor rather than purchasing an all-new solution, saving $500K in implementation and conversion costs.

• Managed development and deployment of a comprehensive statewide pension management system for the University of California, serving over 300,000 clients.
• Engaged with third-party vendors to explore technical solutions for customer service applications.
• Led domestic and off-shore development and QA teams to implement a flexible and scalable web-based solution, and a client mobile app.
• Tracked progress to very tight timelines and fixed budgets, and supported release planning and product deployment.

San Francisco, CA, US

• Headed development, integration, implementation, resources, and budgets for customized iOS, Android, and web banking solutions to world leaders in financial services, creating an efficient, supportive, and.
• Built positive relationships with domestic and international customers.
• Managed (sometimes challenging) relationships with third-party data providers.
• Authored statements of work, comprehensive estimates, and participated in contract negotiations.

San Francisco, CA, US

Delivering mobile banking solutions to world leaders in financial services.Client focused project management, analysis, communications, change control, and release management.

San Francisco, California, US

• Ensured successful intake, resource planning, and initiation of project work.
• Guided project sponsors and product managers to efficiently move ideas and concepts for multi-$M web and mobile apps.
• Coordinated prioritization of partner funded projects with the Portfolio Strategy team and PMO.

Westlake, Texas, US

• Executed concurrent large, medium, and small IBM infrastructure projects in a complex matrixed environment, partnering with diverse and distributed technical and business enterprises to ensure on-time, within-budget.
• Led a team of architects, analysts, and developers to standardize enriched multi-$B of highly regulated security data, merging data from disparate systems to one system of record.
• Drove development of new and enhanced financial statements, and tax documents, migrating format processing from legacy software to enhanced document rendering application. Delivered on time and within budget.
• Enabled the acquisition of a $6B client by augmenting asset and trade data with cost basis and amortization/accretion data. Delivered on time and within a $1.2M budget.
• Migrated retirement planning statement production from external vendor to in-house processing.

Westlake, Texas, US

Primary liaison between multiple business enterprises and technology, managing development of business and technical use cases and supplementary requirements specifications for client financial reports.

• Managed testing of multi-million dollar product development and enhancement efforts.
• Led team of analysts and developers in system end-to-end testing activities.
• Wrote and executed detailed test plans and test cases.
• Supported offshore testing resources.

• Supported development, implementation, and maintenance of Oracle RDBMS Customer Service billing and collections system.
• Documented business requirements, managed change control, and facilitated communication between the business and technology.
• Managed development, readability, and accuracy of user training and support materials.
• Managed implementation and support of Aspect 200R Virtual Call Center.
• Installed and maintained Call Center Report Server software.
• Planned and implemented testing for software releases, facilitating communication between SQA, UAT, vendors, and technical support teams.

Bachelor’S Degree, Human Environmental Sciences - Apparel Design

Education record