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@frontier.com
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Becky Kirkpatrick is listed as Sr. Specialist Operations at Frontier Communications at Frontier Communications, a company with 10935 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at frontier.com and a matched LinkedIn profile for Becky Kirkpatrick.
Becky Kirkpatrick previously worked as Sr. Specalist - Call Center Operations at Frontier Communications and Verizon Quality Call Analytics - Analyst at Verizon. Becky Kirkpatrick holds Business Administration And Management, General from Haltom High School.
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AeroLeads found 1 current-domain work email signal for Becky Kirkpatrick. Compare company email patterns before reaching out.
Highly organized self-starter with a passion for customers who offers over 25 years of experience in process development/improvement, training development/delivery and quality, vendor relations with over 10 years of contact center/customer service operations experience supervising union employees and leading and motivating teams to excellent results. Highlights:Effective Leader and Results oriented - Recognized as top producing sales coach by winning the Platinum Club trip awarded to the top producing sales coaches.Written and Oral Communicator - Developed end-to-end processes, trained, provided employee feedback/coaching/performance and customer issue resolution.Team Player - Team recognized with President’s Leadership Team Award for the successful transition of Verizon’s provisioning system. Influencer - Pioneered a sales compensation plan recruiting over 50% of our sales associates within the first year.Decisive-Problem Solver - Proven ability to resolve both employee and customer issues by improving our team’s Net Promoter’s Score.Technical - MS Office Suite, MS SQL Server, G-Suite, Workflow Manager, DPI, Pega, Optix/Cofee, Coaches Aid, Nexidia, Qfiniti, Jira, Take the Lead, WebEx, Salesforce, Adobe, SharePoint
Listed skills include Management, Sales Operations, Telecommunications, Cross Functional Team Leadership, and 5 others.
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National support for contact center and technical support operations developing/updating fONE/Core documentation, CARE communications including Pega/Hub Alerts, center support for all projects affecting the centers including new product rollouts/grandfathering, systems/process improvement projects to enhance/improve Agent/Customer experience.Extensive.
Conduct call observations to provide data on customer experience trends, customer survey results and required compliance scripting of contact center and technical support center front-line employees.Using call analytic systems (Nexidia and Qfiniti) for recent reporting and recorded calls to perform a series of special studies to provide data to measure.
Irving, TX
Lead a team of successful contact center Sales Associates generating $30M in annual revenue and providing the best customer experience. Highlights include:Strengthened skill sets through the development of action plans, discipline, and coaching to performance. Delivered mid-year and year-end performance appraisals. Conducted structured new-hire interviews.
Provided Southwest Area channel support and representation by implementing initiatives to support revenue growth, reduce FiOS cancels, and provide improved customer experience. Highlights include:Lead all communications of promotions/marketing efforts and methods and procedures to the Southwest Area channel. Supported Southwest Area call centers by.
Vendor and customer relationsProject managementData Analysis/Financial Planning/ReportingBilling Disputes
Other employees you can reach at frontier.com. View company contacts for 10935 employees →
Robin Toso-Condon
Colleague at Frontier Communications
Everett, Washington, United States, United States
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Jamar L Mikell
Colleague at Frontier Communications
Daytona Beach, Florida, United States, United States
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Rhonda Simpkins
Colleague at Frontier Communications
Durham, North Carolina, United States, United States
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Steffon Hatten
Colleague at Frontier Communications
Dallas, Texas, United States, United States
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XG
Xavier Guinn
Colleague at Frontier Communications
Godley, Texas, United States, United States
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Dustin Schmelzer
Colleague at Frontier Communications
Portland, Oregon, United States, United States
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Sartoris Fred
Colleague at Frontier Communications
Bridgeport, West Virginia, United States, United States
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Ryan Bosler
Colleague at Frontier Communications
Phoenix, Arizona, United States, United States
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KM
Kevin Mcpherson
Colleague at Frontier Communications
Morgantown, West Virginia, United States, United States
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JL
Janice Laurencot
Colleague at Frontier Communications
Burnsville, Minnesota, United States, United States
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Quick answers generated from the profile data available on this page.
Becky Kirkpatrick works for Frontier Communications.
Becky Kirkpatrick is listed as Sr. Specialist Operations at Frontier Communications at Frontier Communications.
AeroLeads has found 1 work email signal at @frontier.com for Becky Kirkpatrick at Frontier Communications.
Becky Kirkpatrick is based in Dallas-Fort Worth Metroplex, United States, United States while working with Frontier Communications.
Becky Kirkpatrick has worked for Frontier Communications and Verizon.
Becky Kirkpatrick's colleagues at Frontier Communications include Robin Toso-Condon, Jamar L Mikell, Rhonda Simpkins, Steffon Hatten, and Xavier Guinn.
You can use AeroLeads to view verified contact signals for Becky Kirkpatrick at Frontier Communications, including work email, phone, and LinkedIn data when available.
Becky Kirkpatrick holds Business Administration And Management, General from Haltom High School.
Becky Kirkpatrick is listed with skills including Management, Sales Operations, Telecommunications, Cross Functional Team Leadership, Vendor Management, Team Leadership, Call Centers, and Customer Service.
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