Becky Williams Email and Phone Number

Change Lead at BT Group, delivering 2nd and 3rd phases of HR Transformation programme.SAP Success Factors implementation (performance, careers and skills, talent and succession modules) and SF Payroll. Responsible for developing and delivering the group change plan, to support colleagues and managers understand, buy into and adopt the changes.• Delivery of all aspects of the change strategy across BT Group, including stakeholder analysis, change impact assessment, change & comms strategies and readiness planning• Supporting full end to end HR process reviews and potential improvements• Understanding and managing change impacts from “end to end process reviews”• Leading across all aspects of the programme change plan, co-ordinating change, comms and training activities• Setting up of pan BT SPOC (single points of contact) community to support changes into individual business units• Managing relationships with key stakeholders across the programme, HR Services, Finance and business units• Preparing the business for cutover, transition planning and launch of new colleague support model• Managing change hypercare and handover to BAU

Change Lead, supporting BT Corporate Functions division, to implement SAP Success Factors across BT. Responsible for change impact analysis and mitigation planning, localised communications and readiness plans, people and business readiness, cutover and transition.

• People, learning & project management consultant• Training Management (Operational and Projects)• Learning facilitation and training delivery• Training and HR Project Management• Learning function design, Organisational design and learning consultancy

L&D Specialist role, reporting to Head of HR Projects. Responsible for:• Workday Learning implementation; data configuration and testing, management of deliverables with external implementation partners, collation of training collateral, Unit and End to End testing, Change activities, Colleague training materials and awareness comms• Setting up and managing trials with external content providers • Development of Group Learning Strategy • Employee Engagement survey - communications, creation and delivery of support & training materials for Managers, Manager Focus groups• Scoping of Colleague and Manager development pathways, including induction, people managers and coaching academy• Design and development of Group Competency Framework, including detailed behaviour descriptions• Development of Career Pathway proposal• Definition and proposal for Emerging Talent programmes (Graduates and Apprentices)• Development of core training collateral• Member of Colleague Wellbeing project team

• Review and improvement of existing processes and development of BAU User support model: Support process hierarchy and Level 3 processes / RACIs, User support channels, Ariba technical support model, transition to BAU• Worked with Programme Change Manager to identify change impacts and enable transition for Users• Established hypercare model for global SAP Ariba roll out, managing deployment and Programme hypercare• Worked with Programme PMO to establish hypercare reporting and management of risks and issues (RAID)• Provided “End User” support, tracking and resolving User issues, undertaking analysis to determine root causes• Responsible for hypercare communication, including the production of regular newsletters, support collateral (Guides and FAQs), User feedback groups/surgeries and surveys

• Training Lead for the SAP Ariba implementation at Dyson, part of Dyson strategic Procurement programme - Sourcing, Contracting, Buying, Supplier Lifecycle and Management• Delivery of high-level Training Impact Assessment, development and management of Training Approach and Training Solution Design, managing and supporting Training Delivery, Evaluation & MI• Scoping and project managing the "end to end" training programme, including detailed planning, risk management and governance as part of the wider programme• Working with Programme and Business stakeholders to shape and deliver ongoing training requirements• Working in partnership with the SAP Ariba implementation partners, Deloitte, to shape and roll out training requirements, including training scheduling and logistics• Sourcing and managing design of core End User Guides with an external training design provider

• Board Trustee at Endeavour Academy Trust, a Multi Academy Trust (MAT) in Bristol• Trust is esponsible for Little Mead Primary Academy, Henbury Court Primary Academy, Fonthill Primary Academy with a brand new-build school joining when it opens in Sept 2019• Chair of the HR Committee

• Leading the training programme for Single View of People, a key HR Programme implementing Workday, Saba Cloud and Service Now HR across Bupa• Delivery of full Training Needs Analysis (TNA), Training Approach, Solution Design & Delivery, Evaluation, training MI, PIR and handover to BAU• Working with key Programme and Business Stakeholders and Workday process leads to ascertain specific learning requirements & implementation approaches across all business areas in Bupa• Scoping and project managing the "end to end" training programme, including detailed plan and governance. Agile project methodology adopted with use of "Trello"• Design and delivery of training requirements for the implementation of Workday• Co-ordination and hosting of “Road Shows” across the country, to provide Users opportunity to engage• Management of Workday training tenant• Design and delivery of training requirements for the transition from Saba Enterprise to Saba Cloud• Design and delivery of training requirements for Service Now HR module implementation

• 6-month contract as Learning Transformation Programme manager & PMO manager• Responsible for the delivery of Centrica's Learning Transformation Programme, designed to create one Centrica wide learning function, which transforms how learning is delivered• Managed the delivery across one plan of 9 learning work streams• Project Manager for one of the critical transformation work streams, sourcing and working with a 3rd party learning partner• Defined the learning processes required to operate as one Group learning function, built the "end to end" Centrica learning operating process and defined the process hierarchy to support it

Reporting to the Head of Group Learning, responsible for delivering learning projects across the bank- Partnering business programmes and talent & development to scope, manage and deliver learning solutions for business change programmes.- Delivered portfolios of group strategic learning projects, upwards of 20 projects per annum, impacting 85,000+ colleagues.- Delivered the Operating Model & Processes workstream for Learning Transformation programme, defining, designing and setting up a new operating model and transitioning existing work and people over- Led the pan group regulated Learning Programmes responsible for the implementation of Senior Manager Regime and Mortgage Credit Directive, from Board through to customer facing colleagues (circa 10,000 colleagues) Defined requirements for multiple functions with differing needs and achieved agreement to allow single simplified solution deployment- Created, implemented and led the Group Learning PMO (Project Management Office)- Managed the transition from Divisional to Group ownership of circa 300 learning projects, across 8 Business areas, as part of significant organisational redesign- Managed the relationship with LBG’s 3rd party supplier, responsible for the procurement of all external learning solutions, learning administration and external sourcing of all contract training professionals- Managed the learning function talent plan

- Managing Community Bank national learning projects team & a portfolio of circa 45 learning projects to support business change programmes- Creating & managing the "National Learning Scheduling" team responsible for scheduling & administering internal learning events for c 20,000 colleagues

- Operational Training manager for Halifax Branch network SWW Region and then Lloyds Banking Group Community Bank South- Managed the Regional Training team for Halifax network- Shaped & delivered operational core training & management programmes for circa 4,000 colleagues- Learning partner for Regional Director, delivered leadership training for senior Regional managers

- Led the SW&W Regional training team, delivered Regional training strategy- Partnered with Regional Director and HoHR to define and deliver the Management, Leadership & Talent strategy for the Region, including graduate recruitment, leadership & development training- Graduate recruitment including mentoring their “1st 2 years”- Managed the Regional succession plan & talent programmes

- Developing & delivering core training programmes across the South West to Halifax Branch colleagues.- Delivering Regional Change Programmes- Project managed and delivered the SW&W Regional plan for the merger of Leeds Permanent Building Society with Halifax- Project managed and delivered roll out of new counter system and cashier model across all SW&W Halifax & Leeds branches - Remote management of mortgage advisers in SW&W region, ensured FSA and mortgage compliance

- Branch Manager for Halifax Branch, responsible for all aspects of branch management, colleagues, risk, security, customer service and targets

Customer Services AdviserBanking AdviserMortgage AdviserBACS managementArrears managementMortgage Applications