Becky Maple Email & Phone Number

United States

• Business, Sales, and Operational Consulting Services.
• Increased sales for client by 146%, with average monthly sales increase of 20%.
• Recruited, trained, mentored, coached, and performance managed client’s sales staff of ~40+ agents and supervisors for 11 months.
• Built sales dashboards and reports for individual and team performance KPI’s for client.
• Developed and implemented sales playbook with selling strategies for client.

Remote

• Recognized by CIO, 2 VPs, and Director for performance, contribution, and deliverables.
• Interpreted business requirements, outlined technical requirements, and estimated level of effort for 40-plus new development requests across 21 different development teams.
• Communicated challenges, roadblocks, timelines, progress, and prioritization to executives and leadership.
• Compiled reporting and analysis of end-user application performance, and regularly recommended content, functionality, and delivery changes to 14 end-user application development teams.
• Identified gaps and opportunities in buy flows, impacting sales, conversion rates, and user experience.
• Served as subject matter expert for 11 different third-party developer teams and ten internal developer teams on API integrations.

Remote

• Created Connected Systems to close a large gap in cross-departmental communication, collaboration, and execution for all Marketing-driven initiatives across 11 IT departments.
• Managed Connected Systems for new sales and marketing initiatives, products, and pricing changes.
• Leveraged by direct and indirect executives for versatile subject matter expertise. IE: Project Management of Sales Enablement, Cross-functional Integrations and more.
• Collaborative development and execution of go-to-market strategies with product, pricing, and marketing teams.
• Communicated challenges, roadblocks, timelines, progress, and prioritization to executives and leadership.
• Executed complex work streams that supported business development with partners (API developments, onboarding new partners, and system improvements).

Remote

• Grew sales for B2C and B2B through assigned third-party sales vendors.
• Built new revenue streams with underperforming B2B partner that resulted in 540% YoY growth.
• Exceeded B2C 100% quota 7 times.
• Relationship Management from all levels, including C level, of 6 National Partners.
• Engaged in strategic planning to reach sales growth goals of assigned vendors, including QBR preparation and delivery.
• Developed and proposed 36-plus incentive contests to increase agent mindshare and drive sales.

Little Rock, Arkansas

• Recruited by VP of Sales for National Sales Manager role.
• Created and executed sales contest with Channel Partners; Goals- drive incremental adds, increase pipeline revenue, maintain pipeline quality, & close sales; Results- 93% increase in sales, 17% increased install rate.
• Managed a team of 7 employees from senior consultants to analysts.
• Developed and executed go-to-market strategies with product, pricing, systems, and marketing teams.
• Cross-functional collaboration with sales, marketing, account management, product, pricing, compensation, and legal.
• Conducted annual performance reviews, quarterly goal-setting, tracking of goal progress, and career progression.

• Annual performance review quote from Managing Director: “Becky was the most dedicated, productive, and strategic minded analyst/consultant that I've ever managed. She never missed deadlines, her work was accurate, and.
• Identified new sales distribution opportunity, completed extensive analysis (distribution and cost), and presented recommendation to Finance and senior leadership; Resulted in a new sales channel with 85 incremental.
• Uncovered opportunity within an existing long-term Master Agent by adding new lines of distribution to drive incremental sales and revenue with 79 partners and approximately 12,300 sales in the first 14 months.
• Leveraged by executives, leadership, and peers to provide consultative recommendations that were often used in making key business decisions (i.e., Led and launched a Tiger Team in GA that resulted in 1,027 incremental.
• Provided consultation for strategic recommendations, data analysis, and policy and process definition to assigned sales channels. Mentored and guided sales managers and peers in relation to business unit functions.
• Developed written communication and other material needed to communicate results and information.

Little Rock, Arkansas Area

• Designed and Co-developed WINSales, industry-leading Strategic Sales Application; POS, CRM, KPI Metrics Dashboard, territory management, and reporting. Exceeded $1.1M incremental revenue growth within 12 months of.
• Completed a full Market Analysis based on geographical distance factored in with population density and competitive analysis across Windstream’s entire Consumer Sales Footprint that is still continuously leveraged in.
• Developed and executed end to end sales and onboarding playbook for frontline sales channels.
• Communicated content that came from corporate groups to frontline sales teams.
• Collaborated with frontline sales representatives and leadership to uncover gaps, gathered data and anecdotal feedback to measure impact, and provided recommendations on how to close gaps.
• Functional Title: Senior Analyst, Marketing

Conway, AR

• Led 13 direct reports, covering 5 verticals including new logo and existing accounts (SMB, Enterprise, Global/Commercial, SLED, and Federal) across the West Coast.
• Top sales team to exceed quota two years in a row at 109% and 123%, respectively, receiving incentive trips to Puerto Rico and Virgin Islands.
• Created a working environment conducive to individual growth, high performance, and yet challenging and rewarding; 12 sales reps with career advancement.
• Accurately portrayed forecasts with less 5% variance.
• Built comprehensive, well-targeted business plans and strategies for allocating resources and driving sales activities to achieve margin, while collaborating within HPE, field sales team, and key external channel.
• Continuously analyzed the size, shape and quality of pipeline, and overall win rates and win/loss ratios across the team.

Conway, AR

• Exceeded quota at 143% to goal in 2nd half by co-driving $12M in Revenue from two key accounts/initiatives.
• Exceeded sales quota reaching 127% of goal in 1st half.
• Excellent communication skills to elicit, document, analyze, and validate client’s requirements in line with their business strategy and goals.
• Negotiated profitable deals for future expansion opportunities based on the existing business to increase the company's footprint and revenue in storage.
• Prepared and delivered high impact sales presentations to clients and partners.
• Built Get Well Plans for BDM and Finance Manager that included the clients company overview, current and projected IT spend, business justification for requested discounts, and HPE's Get Well Plan; if we obtain.

Conway, Arkansas, United States

• Troubleshoot technical issues with HP hardware and software on consumer computers.
• Upsell and cross-sell customers with technical issues – hardware, software, and services.
• 100% first call resolution.
• 100% call compliance, QA audited.Selected Achievement:
• Consistently ranked 1 out of 18 on Agent team sales ranking and 1 out of 65 on overall product line sales ranking. Winning #1 Agent prizes including 32” TV, Digital Camera, gift cards, and more.
• Awarded $100 gift card for Exceptional Customer Satisfaction (CSAT).

• Managed the following departments simultaneously: Human Resources, Accounting, Invoicing, Claims, Maintenance, Cashier’s, Customer Service Desk, Cart Attendant’s, Customer Service Managers, People Greeter’s and Loss.
• Monitored and ensured areas of responsibility were in compliance with quality and safety standards, policies, procedures and company initiated directives. Ensured compliance of HR operations through regularly scheduled.
• Exercised independent judgement of pre-defined policy & procedure to associates as well as customers. Provided resolutions in escalated situations.
• Analyzed business reports; used the information to identify operational improvements at store level.
• Audited accounting, invoicing, and claims management practices to minimize and deter high cost errors.
• Analyzed transaction reports and resolved discrepancies.