Becky Mclaren Email & Phone Number

Aurora, On, Ca

Coordinate and book travel arrangements for groups of 10 or more including flights, accommodations, and other necessary arrangementsPrepare and send Invoices to clients, and then track and process their payments accordinglyCommunicate with clients and travel representatives via email and phone to ensure clients receive the best customer service

Provided 1st level support to internal and external clients, partners and external content providers: research and answer, via email and phoneDeveloped and maintained positive relations with clients, partners and internal stakeholdersCoordinated issue resolution to ensure all requests are handled appropriately and in a timely mannerDemonstrated a thorough technical understanding of productsExecuted production processes such as media encoding and loadingExecuted on various technical support and tasks as required

Aylesbury, England, United Kingdom

Investigated, diagnosed and resolved incidents reported by users within agreed customer SLA’s which resulted in keeping the downtime to a minimum and kept the company selling their product.Recorded incident and change details in a call management system to ensure issues and requests were dealt with within an agreed SLA and could be documented if repeat issues occurred.Created and maintained the customer support documentation to make sure the company could continue to be supported efficiently when staff were away or had moved onto other areas.Attended customer meetings in a consulting capacity to provide guidance and support for customer development work to ensure areas were not overlooked, to provide information as to what the system could do/produce and agree timescales. Applied knowledge of Windows and Microsoft Office to identify & implement solutions of computer software issues for customers through in person or remote access which saved them time and effortCreated daily and weekly financial reports for customers like ones to help the customer compare which branches were selling the most produce or to check their stock quantities.

Aylesbury, England, United Kingdom

Supported, updated and maintained the bespoke inhouse Telesales application to help the business run smoothly and resolve issues efficiently to keep the customer selling their product.Created daily and weekly reports for customers like ones to help the customer compare which branches were selling the most produce or to check their stock quantities.Ran daily, weekly & monthly maintenance checks of the system to help the system run smoothly, and run user accounts checks so to remove redundant users and not go over the number of licences.

Aylesbury, England, United Kingdom

Communicated with and provided software and hardware support to customers onsite and remote offices across England through telephone, email and in person which helped solve their issues in a timely manner.Responsible for maintaining the stock cupboard and reordering of printer and computer supplies for all offices as well as reviewing prices of these supplies to help save costs where possible.Helped install and test new equipment for a customer when an upgrade was needed or their equipment had broken which made sure they could continue their work.

Jita Program, Google It Support Professional Certificate

- Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems - Troubleshoot.

A Level - Geography / Sociology / Economic And Social History