Rebecca (Becky) Musser Email & Phone Number

Harrisburg, Pennsylvania Area

Support business operations Create and maintain procedural documentsChange Requests AnalyticsReport AnalyticsDocument and Publishing EditorCommunicate Resource UpdatesAdult LearningBusiness System AdminManage Knowledge RepositoriesProject Management

Harrisburg, Pennsylvania Area

• Knowledge Management analysis of existing and potential content, focusing on minimizing duplication and increasing end-user efficiency.
• Project leadership for multiple knowledge resources which must maintain the information architecture to ensure business information accuracy. Work with internal teams to obtain an in-depth understanding of the content.
• Produce high-quality procedural manuals and business articles that meets applicable standards and is appropriate for its intended audiences.
• Trainer and co-creator of the training resources for Knowledge Management writers, publication, and future maintenance of content.
• Acquire data from primary or secondary data sources and maintain the statistics for adequate reporting.
• Develop strong interpersonal and team relations using positive encouragement and inspirational motivation.

Buffalo/Niagara, New York Area

• Administrator for Kana Email Management and Client Letter systems
• Report analyst for email and mail volumes
• Validate email aliases and website contact us form functionality
• Support of Customer Service applications
• Create and maintain procedure and training manuals
• Analyze business policy and procedures to recommend process improvements

Mechanicsburg, PA

• Administrator for Kana Email Management and Client Letter systems
• Report analyst for email and mail volumes
• Validate email aliases and website contact us form functionality
• Support of Customer Service applications
• Create and maintain procedure and training manuals
• Analyze business policy and procedures to recommend process improvements

Mechanicsburg, PA

• Technical Support Assistant
• Resolve technical issues regarding website or emails
• Oversee quality checking of all email and web offers
• Maintain/manage test accounts and testing the website for anomalies
• Cross trained to assist with Telecom and Avaya workforce scheduling.

Mechanicsburg, PA

• Customer Service Representative for Doubleday clubs, BOMC clubs and Hasbro Toys
• Professionally handling of customer calls, mail, and email using both eGain and Kana applications.
• Back-up Team Lead handling supervisor escalated telephone calls.
• Training mentor for new hire classes.

Business Administration And Management, General

Activities and Societies: Business Management Art Theatre Bookstore ClerkWorked at the HACC Bookstore. Loved Art & Meteorology Classes.

High School Diploma, Family And Consumer Sciences/Home Economics Teacher Education

Activities and Societies: School Newspaper Writer, FHA, Business, Theatre, Choir

Business Administration And Management, General