• Led projects to implement key initiatives, including Section 508 ADA compliance, Child Care payment system reforms, TANF outcomes-based measurement, and the introduction of Robotic Process Automation (RPA) to streamline SNAP eligibility and operations.• Managed projects to ensure the Eligibility and Enrollment system complied with FNS requirements, secured CMS enhanced funding approval, and successfully monitored go/no-go deliverables for the SNAP online application.• Supported the development of an Integrated Multi-Benefit Eligibility and Enrollment system for streamlined online application intake across Medicaid (MAGI/Non-MAGI), SNAP, LIHEAP, ADC-TANF, and Childcare benefit programs.• Oversaw the FNS State Agency Major Change System Request and managed the SNAP System Integrity Review Tool (SIRT) to ensure compliance and system integrity.• Contributed to and reviewed Advanced Planning Documents (PAPDU, IAPDU, CAM-Toolkit) for federal funding requests (CMS, FNS), ensuring compliance with agency guidelines and alignment with funding requirements.• Facilitated the coordination of As-Is business process collection, mapping, and future planning to optimize workflows and drive process improvements.• Documented Eligibility and Enrollment business processes across SNAP, LIHEAP, ADC, Child Care, and Refugee Resettlement programs, ensuring comprehensive coverage of key functions, including:o Information systems supporting these processeso Level 1 functions, process and exception flows, actors, actions, and outcomeso Metadata detailing systems, technology, tools, contracts, MOUs/MOAs, and data-sharing agreements involved in SNAP operationso Identified gaps, missing processes, and areas for improvemento Addressed pain points, challenges, and barriers in existing processes

Held full accountability in building a backlog of more than 500 functional and non-functional stories, as well as writing user stories for new eligibility and enrollment application of Medicaid, SNAP, LIHEAP, ADC/TANF member applications. Secured additional funding by facilitating in-depth evaluation of alternative streamlined application (multi-benefit) application process with Centers for Medicaid and Medicare Services and Food and Nutritional Services. Noteworthy Accomplishments: Maintained Streamlined Modular Certification and Outcome Based Certification (OBC) effort for MES E&E Product SolutionTook charge of coding federal regulations, NIST, Section 508 ADA, and MITA standards through development and implementation of requirement traceability matrix, along with transitioning of non-functional requirements into acceptance criteriaMade major contribution in the preparation of RFP/RFQ documents for vendor bidding process; Provided expert oversight to seven indirect reports and 83 stakeholders, while collaborating with the business project sponsor and reporting directly with the chief technology officerPerformed the configuration of Jira workflow and boards; generated designs of dashboards and issue filters for reporting and metrics; developed and implemented collaboration team workspace in ConfluenceProvided agile coaching to internal state side staff by training Product Owner and Scrum Master.Established Federal level certification and approval product backlog in Azure Dev Ops and configured Kanban board and sprint boards for delivering work on a 2 week sprint cadence.Lead open communication with CMS State Plan Amendment stakeholders to facilitate future approval of State Plan Amendment aligned with the implementation of the Portal project.

Played a key role as product manager to manage eight, including service support tier 1, product owners, project managers, and quality analysts; as well as release manager to oversee monthly software releases of custom .Net claims adjudication system. Noteworthy Accomplishments: Offered hands-on support with RFA/RFP document preparation of applications and vendor bidding process; expertly handled two Agile teams and a backlog of over 300 itemsProvided support with the formulation of CI/CD pipeline design in five environments; managed the Medicaid Encounter Project, successfully decreased overall denial rate of more than 18% to less than 1 %; worked closely with providers to set up their taxonomy in NCTracks

Spearheaded to Agile teams to apply process modification associated with Agile toward continuous improvement. Established and cultivated a product backlog/inventory of system and business requirements to address additional enhancement capacity.Noteworthy Accomplishments: Administered proper documentation and translation of business requirements into features and user stories in Azure DevOps Server/Microsoft Team Foundation ServerSpearheaded project analysts and IT resources within the Agile framework to ensure the delivery of the highest ROI value based on business value (BV)/effortFacilitated daily scrum meetings with the scrum master to discuss changes in the release pipeline

Worked closely with business partners to analyze denied Medicaid Encounters within NCTracks and develop action items. Created and executed queries in analytical research on providers and claim data, along with process enhancements in first-tier system adjudication.Noteworthy Accomplishments: Drove key efforts in networking with providers and improving provider data quality upon initial claim submission by communicating with internal/external business partnersFacilitated the review of eligibility, utilization management, and provider contract taxonomy codes to evaluate denied encounters and resubmit over $7M of denied encounters to NCTracks

Took charge of writing functional design specifications for offshore developers in a six-week cycle by thoroughly analyzing wholesale customer needs and processes. Employed analytical skills in the delivery of comprehensive feedback on business requirements documents for feasibility and accuracy. Noteworthy Accomplishments: Interfaced with the management and staff through review meetings and approval gathering for functional design specifications

Demonstrated excellent skills in the translation of DMA and DHHS Medicaid and Medicare requirements for the development and maintenance of in-house claims adjudication system. Drafted in-depth functional design change documents for business review, signoff, and low-level technical design change documents for software issues and changes.Noteworthy Accomplishments: Provided primary level support for claims adjudication maintenance and issues; drafted Ad hoc SQL queries for the analysis of claims to encounter data of over and underpaymentsDisplayed strong command in interpreting 837P and 837I EDI submissions for the analysis of claim issuesOffered hands-on support with proper encounter edit enhancements to manage the crossover between ICD-9 and ICD-10