Becky Reisinger, Api, Ains, Cas Email & Phone Number

Chapel Hill, NC, US

* Built our operations to support launch of Annuity Division handling $1.5 billion in revenue during first year after launch. * Successfully developed management structure, including the on-boarding of 50+ associates, to service all departments. * Owned project to develop offshore, customer facing operations team in Cebu, Philippines. Successfully.

Raleigh-Durham, North Carolina Area

* Led the transition of operations from Denver, CO to Durham, NC, with no decrease in customer satisfaction. * Hired, trained and managed a net new customer service, new business and underwriting team in Durham, NC. * Developed policies and procedures for employees prior to creation of Human Resources department and maintained responsibility for human.

Greater Seattle Area

* Lead operations for Washington and Alaska.* Provided leadership and direction to all aspects of operational matters including human resources, branch management, sales, customer service, and financial management.* Oversaw all personnel for performance and career development.* Played a key role in optimizing revenue potential and improving customer.

Cleveland/Akron, Ohio Area

* Maintained responsibility for human resources functions associated with recruiting, hiring, employment law compliance, benefits programs, performance evaluations, and compensation.* Directed the staff in performing at optimal levels and driving revenue growth.* Coordinated FMLA paperwork and offered guidance on FMLA protocols.

Dallas/Fort Worth Area

* Supervised and trained 4 employees in daily job responsibilities.* Provided support in human resources functions involving training, professional development, hiring, vacation/sick leave administration, and performance evaluation.* Fielded inquiries from customers and resolved issues with escalated customer calls.* Played a key role in increasing.

Tampa/St. Petersburg, Florida Area

* Maintained full responsibility for supervising a team of 9 employees.* Completed quality assurance audits and identified areas for improvement.* Pioneered the launch of the first life solicitation contest in the branch, which optimized revenue levels.* Contributed to increasing employee retention levels and raising employee morale.

Tampa/St. Petersburg, Florida Area

* Directed 6 staff members in daily job activities, which ensured high levels of productivity.* Administered performance reviews for team members.* Resolved escalated complaint calls from team members utilizing sound business acumen.* Played an instrumental role in motivating team members to garner exceptional performance reviews.

Tampa/St. Petersburg, Florida Area

* Assisted in branch meetings and complied with organizational policies and procedures.* Led efforts to review new business storages and determine risk exposure levels.* Evaluated homeowner inspections to determine acceptability of risk.