• Interview clients to determine properties needs. • Maintain current client and potential client relationships. • Accompany buyers during visits to inspection properties, advising them on the suitability and value of the homes they are visiting.• Promote sales through advertisements, open houses, and participation in multiple listing services.• Prepare documents: representation contracts, purchase agreements, closing statements. • Present and negotiate purchase offers to buyers and/or sellers.• Coordinate appointments for buyers, sellers, builders, contractors, co-workers and representatives.• Generate lists of properties that are compatible with clients' needs and financial resources.• Compare a property with similar properties that have recently sold in order to determine its competitive market price and Marketing Strategies.• Arrange for title searches and confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of contract agreements are met before closing dates.• Coordinate closings, overseeing signing of documents and disbursement of funds.• Review plans for new construction with clients, enumerating and recommending available options and features.• Advise sellers on how to make homes more appealing to potential buyers along with clients on market conditions and prices.• Conduct seminars and training sessions for agents to improve sales techniques.• Maintained office and office supply and office equipment.• Responsible for the direction, coordination and overall management of the policies, procedures and scheduling of work time and assignments to staff. • Assist and handle reports and follow-up communications with clients, other businesses and staff.• Manage day-to-day functions and assigned projects/business is carried out. • Identified and resolved problems quickly, effectively and determined the needs of the staff and/or clients.

• Work with 21 offices, 17 Client Service Leaders along with all the Districts Tax Professionals and Client Service Professionals.• Manage and develop a strategic plan to increase client numbers and returns.• Participate, manage and overview most Marketing Efforts and Events. • Order and maintain an inventory control on marketing promotional items and products.• Focus and drive Office Associates on performing, building and attain along with retaining clients, numbers, achieving goals and driving results to increase client growth and the business.• Responsible for maintaining Marketing: Budget, Membership/Fees and Travel/Expense Budget.• Communicate; provide aid and insight at weekly Managers Meeting with delivering Marketing Topics and Information. Hold monthly Team Marketing Huddles and bi-weekly Marketing Conference Calls.• Develop relationships with all the Associates in the District. • Establish; develop and maintain relationships with Partnerships; Multiple Organizations and Businesses.• Promote and represent H&R Block brand within the community, clients, businesses and associates; serving as a role model to the community, and all Associates.• Assist District Manager and District Operations Coordinator with the recruiting, hiring and maintaining contact and communication with all Associates. • Participate and assist in hiring fairs and office set-ups and shut downs.• Conduct trainings for Managers on Marketing along with assisting with pointers on executing Marketing Plans and Activities in addition to helping them manage and execute Marketing contest and goals.• Instruct and train Receptionist plus assisting Associates with exterior visibility along with assisting Client Service Calls and promoting the best Client Experience.• Deliver excellent Client Service in the offices and out in the field.• Provide great customer service to all clients; confirming appointments and conducting ‘Thank you’ Calls as a Client Service Professional.