Becky Stubblefield Email & Phone Number

Dfw Airport

Hdq Dallas, Texas, United States

Dfw Airport

• Responsible for ensuring a high performing operation through workforce management of front-line team members• Also responsible for supporting the teams' efforts in creating a safe, reliable operation while delivering an elevated customer experience• Drives operational excellence• Creates an environment that cares for our frontline team members and celebrates the team successes• Coordinate ramp assignments for frontline team members to dynamically work flights at gates• Utilizes Staff Manager and other programs (i.e. PRIME, GETNG, SABRE) to identify and grant day of overtime, provide staffing inputs, and tour reports.• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service• Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors• Promotes an environment of mutual respect and trust between frontline team members• Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels

Hdq

• Facilitate and develop Emergency Response plans for both Legacy US Airways and Legacy American Airlines departments including AAdvantage, Corporate Insurance, Corporate Security, Customer Planning, Environmental, Information Technology, Treasury and Flight Safety• Lead facilitator for the Customer Assistance Relief Effort (CARE) Team, training users station wide on applications both back office as well as customer facing, communication skills, inclusion and diversity awareness, and also facilitate Family Liaison spokesperson training to AA top level executives• Developed content consistency between initial and recurrent training and manuals for all humanitarian assistance training• Facilitated station emergency procedures training, conduct preparedness assessments, and lead tabletop exercises• Oversee all aspects of Emergency Response IT technology applications that interface with the Emergency Planning and Response department including new applications, upgrades, enhancements, develop test scripts, testing of current applications and facilitate user training• SME for emergency communication application Everbridge; set up users and their access as well as developed templates and messages to be sent out during an emergency event • Implement SMS processes within EP&R department, including proper documentation and tracking of drill and incident findings• Assist with developing and executing American Airlines 11 Emergency Response drills per year• Prepare presentations for current/future state of EP&R team for upper management • Represent EP&R in the IOC Command Center during an incident/accident including employees who are critically injured or killed while on duty • Assisted/participated in full scale joint exercise involving Ft. Hood, City of Killeen, Red Cross & • On-call and respond to incidents and/or accidents 24/7, 365

Hdq

• Assist business units in performing analyses to document operational procedures as well as resumption plans in the event of an incident/accident• Coordinate, test and maintain alternate back up facility• Present training and awareness sessions, outage simulation exercise and summarizing lessons learned• Develop/maintain documentation in support of Business Continuity Management methodology and resumption procedures• Support coordinators by providing access to and training of American Airline’s Enterprise Governance, Risk and Compliance application• Prepare program communications materials and briefing presentations for executive management

Hdq

• Responsibilities included requirements gathering, analysis, design and preparation of project documentation, communication, testing and implementation plans supporting Safety, Security and Environmental• IT point of contact for Safety, security and Environmental• Managed and resolved conflicting, time sensitive and operationally challenging issues with most cost-effective course of action• Oral and written communication with internal IS personnel, other American Airlines work groups, external vendors, EDS/HP and Sabre, Inc.• Clearly communicate concepts with Business Group and Managers• Document detail-oriented project plans and schedules

Hdq

• Detection and prevention of ticket fraud and tariff abuse • Internal and external security investigations and ticket audits• Developed, implemented and enforced fraud prevention and detection policies and procedures• Provided expert assistance to field security representatives, other departments, and law enforcement agencies • Assisted in training airline and law enforcement personnel • Provided support in criminal prosecutions and civil matters • Preparation of criminal complaint and case files • Represented American Airlines security both inside American Airlines and to outside groups such as ARC, IATA, FBI, Secret Service and local law enforcement agencies • Administrator of the Corporate Security Case Management System • Monthly rotation of 24 hour/7 day a week pager duty to answer any questions from field personnel both within and outside Corporate Security • Investigated non-revenue travel abuse allegations • Investigated credit card fraud allegations • Led Watchdog training to American Airlines personnel • Investigated Network security allegations pertaining to unauthorized access of both intra and internet usage as well as hacking in the system

Hdq

• Resolved AAdvantage account award disputes • Responded to subpoena requests including lawsuits against AAdvantage members• Statistical analysis related to fraud trends provided to management• Provided support to Corporate Security investigations• Fulfilled award requests from customers• Resolved award mileage disputes• Reconciled AAdvantage accounts for proper mileage accrual • Researched past flight history • Communicated with AAdvantage members when necessary via telephone and/or written correspondence• Posted flight mileage when not automatically posted to AAdvantage account

Associate'S Degree, Business Administration And Management, General

Education record