Customer Relations Associate
Current
Aug 2023 - Present
AeroLeads people directory · profile
Becky Throne Email & Phone Number
Customer Relations Associate
at
SAE International
1 work email found
@verizon.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Relations Associate
Location
Charlotte, North Carolina, United States
Company size
Who is Becky Throne? Overview
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Quick answer
Becky Throne is listed as Customer Relations Associate at SAE International, a company with 914 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at verizon.com and a matched LinkedIn profile for Becky Throne.
Becky Throne previously worked as Customer Service Professional at Verizon Wireless at Verizon Wireless and Customer Service Team Point of Contact at Verizon Wireless. Becky Throne holds Diploma, General Studies from Butler Area Senior High School.
Company email context
Email format at SAE International
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{first}.{last}@verizon.com
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AeroLeads found 1 current-domain work email signal for Becky Throne. Compare company email patterns before reaching out.
Profile bio
About Becky Throne
Client-centric professional with versatile experience providing support to diverse range of customers.Expertise in facilitating consultative conversations and account reviews to understand client needs, articulate product features/benefits, and implement appropriate solutions. Skilled at catering to calls with professionalism and ensuring client satisfaction while adhering to company guidelines. Ability to collaborate with different teams and departments with keen focus on ensuring client satisfaction. Adept at evaluating customer requirements aimed at delivering optimal recommendations/solutions. Articulate communicator with capacity for developing long-term and productive relationships with co-workers, senior management, and new clientele while juggling multiple key tasks simultaneously
Listed skills include Call Centers, Customer Satisfaction, Customer Experience, Telecommunications, and 13 others.
Current workplace
Becky Throne's current company
Company context helps verify the profile and gives searchers a useful next step.
Sae International
7 roles
Becky Throne work experience
A career timeline built from the work history available for this profile.
Customer Service Professional At Verizon Wireless
- Resolve customer problems and provide effective solutions to ensure first call resolution. Support new hires with quality skills, discovering more about customer, and connecting on a personal level to maximize overall.
- Mastered call techniques and received several top performer awards by achieving 100% representative satisfaction.
- Reduced high-repeat call-ins by 2.5% and improved Verizon brand by 5.6%.
- Played key role in national project with high-value clients and high-repeat callers.
- Nominated by Senior Managers and PRO Supervisors for “Living the Pro Life” Award.
- Achieved 95th percentile for Customer Representative Satisfaction in 2021
Jan 2013 - Aug 2023
Customer Service Team Point Of Contact
- Conducted daily/weekly quality call audits for representatives with downward trending performance. Evaluated representative trending results and assisted with coaching/developing opportunities to meet KPI targets..
- Operated as Point of Contact in place of Supervisor when required.
- Led two members from developing status to performing status through constant quality audits.
Sep 2015 - Sep 2017
Senior Customer Service Representative
Verizon Wireless
Received Top Performer Award for six consecutive quarters.
Feb 2007 - Mar 2013
Customer Service Representative
Verizon Wireless
Jul 2006 - Sep 2007
Credit Administrator
- Responsible for all clerical, organization, and running reports for the credit department.
- Received, reviewed, and posted all checks to due accounts.
- Provided internal customer service to Sales Representatives regarding their customer’s accounts including on stop accounts and past due accounts.
- Organized department and team meetings for Credit Manager.
Jul 2004 - Jul 2006
Receptionist
- Provided excellent customer service by directing clients during office visits to their destinations within the building and directing incoming phone calls to various departments.
- Various clerical duties for numerous departments including; Credit Department, Accounting, Human Resources, Marketing, and Merchandising.
- Assisted with Will Call window taking payments for customer orders.
Jul 1998 - Jul 2004
Team & coworkers
Colleagues at SAE International
Other employees you can reach at sae.org. View company contacts for 914 employees →
KM
Kimberly Martin
Colleague at Sae International
Greater Pittsburgh Region, United States
View →
JV
Jennifer Vacek
Colleague at Sae International
Pittsburgh, Pennsylvania, United States, United States
View →
TM
Tim Mellon
Colleague at Sae International
Cranberry Township, Pennsylvania, United States, United States
View →
SR
Steve Rhodes
Colleague at Sae International
Troy, Michigan, United States, United States
View →
PM
Piyush M.
Colleague at Sae International
Irving, Texas, United States, United States
View →
KA
Karri Adkins Mem, Bsmet
Colleague at Sae International
East Liverpool, Ohio, United States, United States
View →
SM
Seth Mley
Colleague at Sae International
Greater Pittsburgh Region, United States
View →
MA
Maksood Ali
Colleague at Sae International
Uttar Pradesh, India, India
View →
MS
Megan Stutz
Colleague at Sae International
Butler, Pennsylvania, United States, United States
View →
ER
Eileen Ruffalo
Colleague at Sae International
Allison Park, Pennsylvania, United States, United States
View →
Kimberly Martin
Colleague at Sae International
Greater Pittsburgh Region, United States
View →
JV
Jennifer Vacek
Colleague at Sae International
Pittsburgh, Pennsylvania, United States, United States
View →
TM
Tim Mellon
Colleague at Sae International
Cranberry Township, Pennsylvania, United States, United States
View →
SR
Steve Rhodes
Colleague at Sae International
Troy, Michigan, United States, United States
View →
PM
Piyush M.
Colleague at Sae International
Irving, Texas, United States, United States
View →
KA
Karri Adkins Mem, Bsmet
Colleague at Sae International
East Liverpool, Ohio, United States, United States
View →
SM
Seth Mley
Colleague at Sae International
Greater Pittsburgh Region, United States
View →
MA
Maksood Ali
Colleague at Sae International
Uttar Pradesh, India, India
View →
MS
Megan Stutz
Colleague at Sae International
Butler, Pennsylvania, United States, United States
View →
ER
Eileen Ruffalo
Colleague at Sae International
Allison Park, Pennsylvania, United States, United States
View →
2 education records
Becky Throne education
Diploma, General Studies
Butler Area Senior High School
Associate'S Degree, Marketing/Marketing Management, General
FAQ
Frequently asked questions about Becky Throne
Quick answers generated from the profile data available on this page.
What company does Becky Throne work for?
Becky Throne works for SAE International.
What is Becky Throne's role at SAE International?
Becky Throne is listed as Customer Relations Associate at SAE International.
What is Becky Throne's email address?
AeroLeads has found 1 work email signal at @verizon.com for Becky Throne at SAE International.
Where is Becky Throne based?
Becky Throne is based in Charlotte, North Carolina, United States while working with SAE International.
What companies has Becky Throne worked for?
Becky Throne has worked for Sae International, Verizon Wireless, and Sysco.
Who are Becky Throne's colleagues at SAE International?
Becky Throne's colleagues at SAE International include Kimberly Martin, Jennifer Vacek, Tim Mellon, Steve Rhodes, and Piyush M..
How can I contact Becky Throne?
You can use AeroLeads to view verified contact signals for Becky Throne at SAE International, including work email, phone, and LinkedIn data when available.
What schools did Becky Throne attend?
Becky Throne holds Diploma, General Studies from Butler Area Senior High School.
What skills is Becky Throne known for?
Becky Throne is listed with skills including Call Centers, Customer Satisfaction, Customer Experience, Telecommunications, Wireless, Customer Retention, Customer Service, and Troubleshooting.
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