I have 16+ years experience in the IT Managed Services, Digital & Telecommunications industry and have developed a broad level of knowledge and hands-on experience in a range of fields that include; Agile ways of working, Chapter Lead, End-to-End Customer Journey mapping, Human Centered Design Thinking, process improvement, NPS (customer satisfaction), relationship management, project management and delivery, classroom facilitation, retail sales, sales management, consumer and business sales communications, 24/7 emergency sales communications, online knowledge portal implementation, point of sale distribution, marketing, merchandising, external supplier management, account management, brand champion, go-to-market product and services, managing annual / project budgets, trade marketing, sales incentives, manage and co-ordinate national roadshows.