At its heart, doTERRA is a wellness company that leads with its world-class products and is often first to market with revolutionary products ahead of its time. It has been extremely rewarding to create, implement & scale our education program that meets the need of our clients where they are at in their wellness lifestyle. This role encouraged me to be a self-starter, curious about our customer's needs, wants and desires, creating scalable solutions for them whilst collaborating with our internal team to ensure it was in line with doterra values.Key ResponsibilitiesCreated and oversaw education & training:Focused on team & community education, leading to product adoption & customer retention.Customer Success:Implementation & Execution of Onboarding education leading to LRP uptake & Retention (42% uptake)Growth & Nurturing strategies that reduced churn of loyal customers. (97% retention rate)Email Marketing Nurturing our existing customers with educational email series, increasing sales into new product areas.Created a welcome series to nurture potential new customers.Workshop Facilitation & Public speaking In-person events & online training.Content creation & planning, including Creation of short videos to help customers understand product value and features Business Mentoring:Mentored new wellness advocates on best practice selling and organisational strategies to maximise performance, productivity and tea

I worked with a team of Customer Success Consultants that helped to revolutionise the way our customers leveraged LinkedIn Talent Solutions to source, communicate & attract passive talent across the Asia Pacific. Partnering with Relationship Managers, my key role was customer engagement, ensuring the growth & retention of our customer base. I delivered this through the creation of custom programs that focus on the adoption of our products via a thorough implementation strategy, onboarding process, and ongoing best practice consulting. I work with our customers to ensure that their staffing teams are using our platform & that the results they are receiving are aligned with their strategic objectives. Working in close partnership, I monitor results and customised solutions to drive adoption and success on our platform.Key Responsibilities:Problem-solving & solutions-oriented.Facilitated Technology Integrations with other departments both internally & externallyRelayed potential opportunities to relationship managersLiaised cross-functionally to develop operational improvement initiatives.Exceeded company productivity standards on a consistent basis.Created, Implemented & delivered tailored educational plansResolved interpersonal conflicts by listening, finding common ground and building relationships. Achieved Monthly KPICreated strategic ways to identify areas of need & present solutions to clientsInsight into recruitment trends & practices in attracting top talentBest practice system implementation Education & training on how to be more effective and efficient in sourcing top talent. Including sessions on Introduction to Recruiter, best practice searching techniques & Inmail practices.Assisting in running online communities & forums

I was employed as Linkedin Australia's sixth Employee & Melbourne's first. My role was to partner with staffing agencies to leverage Linkedin Talent to empower professional recruiters to influence, engage and connect with the right people at the right time.Recruitment agencies that utilise LinkedIn's corporate tools:-- Are more profitable- Build stronger client relationships- Source unique, valuable talent- Develop new markets and industry specialisations faster- Attract and retain the best recruiters- Build valuable businessesKey ResponsibilitiesDetermined business development opportunities and implemented effective strategies for client acquisition.Leveraged CRM to maintain records of sales and prospecting activities.Used solid listening and critical thinking to design winning solutions for customers.Worked cross-functionally, maximising growth potential in existing accounts with the objective of extending products into other areas.Negotiated and prepared contracts to secure new business and retain existing clients.Leveraged cold calling, in-person visits and referrals to build leads.Created and delivered in-depth sales presentations to potential customers that met their, needs, wants and desires.

As a Senior Account Manager at The Age/MyCareer I was solely responsible for driving the EGN (Early General News) revenue. This was achieved though establishing stong stakeholder relationships both internally and externally, creating new revenue streams & the Employer of choice magazine.

My key role as business development manager was to source, secure & retain new Recruitment Agencies to the MyCareer Brand. It was a full sales cycle from cold calling to negotiation through closing of the sale and finally retention. I was responsible for both new business and retention budget each month.

Recruit and select permanent candidates for the Healthcare and Corporate sector.Manage all advertising, end of month reporting and payroll.