Offering web design, Tech Support & Online Project Management. Services offered include: Web Design // Remote Project Management // Remote Team Management // Online Business Management // Consulting // Virtual Business Support // Accounting // Marketing // Web Design// E-Commerce store management // Systems and processes implementation

In this role, I partnered with First Alba Healthcare, a group of 5 dental practices in Scotland, UK, as a fractional Business Management Consultant. My responsibilities included overseeing the practice's long-term vision, financial performance, and marketing strategies. I was actively involved in enhancing customer service and brand presence, facilitating professional development, managing day-to-day operations, and supporting the transition from NHS to private healthcare services.Key achievements during this period include:-Vision Planning: Developed strategic plans to align the practice’s long-term goals with market trends.- Financial Management: Oversaw financial aspects, including trading accounts and key performance indicators, ensuring financial efficiency.- Marketing and Social Media: Implemented marketing strategies to boost the practice's visibility.- Customer Service and Brand: Enhanced the customer experience and maintained a strong brand image.- Change Management: Supported the smooth transition of the practices from NHS to private services, ensuring minimal disruption and clear communication with patients.This role required strategic planning, operational oversight, and hands-on project management to drive growth and efficiency within the group

- Supported in elevating Flying Cat’s operational excellence through continuous optimization for efficiency.- Ensured smooth day-to-day operations and systems functionality by assisting the team.- Contributed to achieving profitability goals and overall company success.- Managed accounts payable and receivable to maintain financial health and cash flow.- Ensured visibility, accuracy, and timeliness of finance data at all times.- Expertly managed day-to-day financial transactions and oversaw contract processes.- Facilitated seamless onboarding and offboarding of team members while maintaining operational efficiency.- Fostered a high-performing team culture by promoting freedom, responsibility, and candour.- Encouraged innovation and experimentation by exploring technology advancements.- Demonstrated a keen eye for detail and a passion for operational excellence.- Thrived in a fast-paced, dynamic environment with enthusiasm and positivity.

Artist, Label and Events Management - Managed contract negotiations and agreements.- Coordinated event logistics, including venue bookings, equipment setup, and artist accommodations.- Handled operations and hospitality management, including logistics during and after events.- Oversaw budget and resource coordination for efficient event execution- Managed digital marketing and strategy, including paid social campaigns with monitoring, optimization, and reporting.- Handled social media for artists - Managed artist relations and liaison, ensuring smooth communication and collaboration.- Assisted in booking management, facilitating the booking process for events and artists.- Label coordination and management

Project Manager - Web Design (E-Commerce agency)Systems implementor and project manager for a Shopify design agency. Managing a remote team of 10 contractors and managing each project from start to completion. Building credible and long-lasting relationships with clients and ensuring exceptional client care and satisfaction. Plus new business development and sales.

38 Devonshire Street is one of London’s leading premier dental clinics, located in the Harley Street area.It also operates a popular separate events space;- Seminar’s at 38 Devonshire Street- Efficiently run the practice to deliver excellent patient care and business profits - Business planning, development and performance, worked in conjunction with the directors and accountants cohesively to exceed revenue targets- Full accountability and effective management of finances, cash forecasting, accounts, profit margin, payables & receivables and KPI’s. Maximising productivity, reducing costs and increasing profits (by 30% in financial year 2014)- HR- Managed all employee’s and associates in all respects, including contracts, payroll/fee’s, recruitment, training and appraisals. Conducted and led full staff meetings, produced staff rota’s, and performance managed all the team- Compliance & Governance;- maintained compliance for the business, CQC, COSHH, HSE and all other legal requirements- Office/diary management;- fully line managed team of 15, putting admin and IT systems in place to support the effective operation of the practice. As well as being accountable for all stock/ordering processes and maintenance for the building/businesses. In addition headed reception of the practice- Management of Seminars at 38 Ltd business- Oversaw and co-ordinated all operations for the event space company and line managed the Marketing Manager- Marketing- updated and designing content for the website for the practice and Seminar’s at 38, also managed all social media channels for both businesses, worked with the directors to increase online presence and Google ratings to attract new business - Sales- Driving targets to increase revenue & ticket sales - Brand- Lived the ‘38’ brand values and helped strengthen existing relationships as well as building new ones with the customers, business partners and practice team

Working for one of the world’s most recognized and successful venue’s/hotel brand was very rewarding. I worked with the leading dance music industry professionals, an outstanding production team and the 5 star hotel staff from the multiple venues. I advanced all shows for the main Ushuaia club, over 110 shows & up to 13k people in attendance per show. I was first point of contact for all artists/artist management and also worked on the logistics for all events for over 60 artists a week. This included artists such as David Guetta, Avicii, Luciano, Loco Dice, Pete Tong, Louie Vega, Pharrell Williams, Sebastian Ingrosso and Axwell among others. I coordinated:- -Logistics- artists & management teams accommodation and transport -All itineraries and ground transport schedules-Artists on site-Artists riders -PressI problem-solved and met any other needs of artists/management before and during the event. I ensured all events ran smoothly and were a success. I helped develop and strengthen professional relationships between world-acclaimed artists/management/agents and the venue.

St Ann’s, a prestigious award winning, private referral dental clinic in Manchester city center.- Operational business management & development role- HR- Management of all employee’s and associates, including recruitment, training, contracts, pay and general HR matters - Sales & financials – set targets, worked to budget, full financial control of business and performance reporting- Brand standards, customer service, established good working relationships standards - Implemented effective marketing strategies to re-brand the clinic - Optimized productivity of team and business- Full facilities management- Office and team manager of a team of 12

I was responsible for the programming of events at the venue, this included booking DJ’s/ Promoting & Marketing the events and also implementing social media awareness across all forums. We held various private hire parties and also after parties for companies including Manchester Evening News arena, hosting artists such as Rihanna and the Gorillaz.I managed:-- All events at venue, staff and production- PR & Promotions, headed the promotions team for the venue- Ticket sales- worked with both the PR team and promotors to maximise ticket & revenue sales for event- Established good working relationships with promotors of the venue - Contracts - Press and social media- Office Manager

I was fully responsible for delivering the highest quality of service and attention to detail to ensure clients enjoyed and were satisfied with staying at a selection of luxury private villas. I ran the day-to-day management operations overseeing housekeeping & maintenance schedules and line management of all staff. Also managed the website, social media and bookings. Offering a full concierge service encompassing:- --Villa change-overs--Airport meet and greetsalso arrange a variety of requests including:- -Childcare-Personal well-being & fitness-Activities & excursions-Club and restaurant VIP tickets/reservations-Transport & security needsIn addition, I also worked as a PA to my director, organizing travel and diary meetings managing the office tasks and being on hand at all times.

As Operations Manger of Simon Rimmer’s critically acclaimed Cheshire restaurant, I worked together with the owners to open & successfully launch Earle within the busy Manchester F&B marketplace. I was accountable for:--Setting up procedures & putting systems in place - HR- all recruitment and training for the team to a consistently high level, coordinated payroll, rotas etc-Sourcing and building relationships with suppliers-Devising menus-Organising the bookings for the restaurant & private hire events -Budgets & financials -Brand development & day-to-day operations I contributed to the company by successfully establishing a new brand which was to be recognised via the various marketing tools I applied and also through word of mouth by happy clients who had visited Earle, also building a strong team and maintaining a positive working environment

This was my business encompassing property management, PA and concierge services to our distinguished members. Building ongoing strong relationships with both suppliers & members delivering a personal service that exceeded expectations, and organising a wide range of services for clients such as:- -Business or Personal PA service -Personal Accounting-Personal shopping-Travel & restaurant bookings-Holidays-Home matters-Entertainment and leisure needs -Special occasions & event planning providing a unique & tailored service

My position for one of Ibiza’s leading original clubs included DJ/artist liaison, coordinating the events on a daily basis for various international brands such as MTV and Ministry Of Sound, Ensuring all riders & hospitality were in place and everything ran smoothly before and during the events. In addition to this I assisted with the PR activities to help raise the profile of both the club and the promoted nights.