Bectore Jones Email & Phone Number

Texas, United States

Dallas, Tx, Us

Contact members with delinquent accounts to arrange payment and resolve delinquency.Take information and documentation with regard to hardships causing delinquency to assessand refer for loss mitigation assistance. Conducted skip tracing to locate individuals responsiblefor outstanding balances.Sort and file correspondence, and perform miscellaneous clerical duties such as answeringcorrespondence and writing reports. Perform various administrative functions for assignedaccounts, such as recording address changes.Daily monitored members checking ,saving ,personal, car accounts/ loans to keep recordsreconciled.

Dallas, Tx, Us

I managed to change the “delinquent” status of 60% of the company’s non-payment accounts month after month. Collected over 1.2 M in delinquent payments in a day to assist with the overall delinquency quotient by a staggering 88% by end of month. The collections experience includes but not limited to past due auto payments, personal/business loans, and ,over drafted personal/business accounts. With my communication, negotiation, and persuasive skills this is the reason the rates show improve month after month.

Fort Mill, Sc, Us

Mainly responsible for performing professional financial analysis and interacting with borrowers to identify their financial situation. Additionally, I manage relevant correspondence and work on the improvement of loss mitigation processes to increase the overall efficiency. This tremendous experience has allowed me to become an effective team player and helped me to acquire exceptional problem-solving skills.Increasing client satisfaction with provided services from 85% to 98%Won the Employee of the Month Award twice for constantly executing perfect workIn depth knowledge of Fannie Mae, Freddie Mac and FHA guidelines

Fort Mill, Sc, Us

Managed individual accounts at the 30, 60, and 90-day levels, using technologically advanced, user-friendly computer systems. Quality control and quality assurance experience in mortgage servicing. Solved problems with a sense of urgency by recognizing opportunities, understanding risks and acting quickly to overcome obstacles and reach a solution for the customer and the company. Developed strategies to convert delinquent customers to current.

New York, Ny, Us

Supervised collection processes to achieve all delinquency objectives.Managed a customer portfolio of 145 delinquent homeowners. Kept lines communication open after payment is received to allow for early intervention and preempt future delinquency. Utilized all available skip tracing tools to locate borrowers whose current contact information was inaccurate. Maintained professional communication skills with a sense of urgency and utilized problem-solving skills to overcome borrower obstacles.

New York, Ny, Us

Single Point of Contact with immense experience providing guidance to determine the best type of solution for delinquent accounts. Highly skilled in call center leadership, training, and service solutions.Achieved production standards set each month by working accounts thoroughly and properly according to state and federal guidelines. Served as the main contact and trusted advisor between the negotiator and the borrower until the delinquency was resolved.

Responsible for servicing accounts where the customer has filed bankruptcy to determine the appropriate actions concerning Mortgage Services lien. Conducted full account reviews based on bankruptcy law, and noting bankruptcy status, recent activity in court docket, customer intent, in order to prevent financial loss to the company. Managed timelines involved with Chapter 7 and Chapter 13 accounts, including motions for relief, dismissals, discharges and commencement of foreclosure.Plan Discharge Auditor -Perform acquisition audits for mortgage servicer to confirm the accuracy of all financial balances that were acquired and transferred from the prior servicer; seeking restitution of any unresolved balances, as required.

Mclean, Va, Us

Manage a portfolio of 1st and 2nd mortgages at the 30, 60, 90 day level.Negotiated payment arrangements with the goal of keeping the borrower in the home and foreclosure to a minimum. Effectively communicating with the borrower when a loan modification, short sale or foreclosure was in process. Assist Collections Manager in preparing all daily and monthly board reports for Board of Directors monthly board meeting.