Head Of Client Experience Strategy & Intelligence, Asset Servicing
Current
May 2024 - Present
AeroLeads people directory · profile
Bill Staikos Email & Phone Number
Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture.
at
BNY
1 work email found
@medallia.com
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✓ Verified Jun 2026
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Current company
Role
Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture.
Location
Washington DC-Baltimore Area, United States, United States
Who is Bill Staikos? Overview
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Quick answer
Bill Staikos is listed as Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture. at BNY, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a work email signal at medallia.com and a matched LinkedIn profile for Bill Staikos.
Bill Staikos previously worked as Head of Client Experience Strategy & Intelligence, Asset Servicing at Bny and Founder at Be Customer Led. Bill Staikos holds Mba, Marketing, Statistics, And Strategy from Nyu Stern School Of Business.
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{first_initial}{last}@medallia.com
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Profile bio
About Bill Staikos
I leverage over 20 years of expertise in CX & EX to develop CX strategy and execution plans to achieve real business outcomes, deliver a change management platform to make these outcomes sustainable, and activate leadership participation. I have delivered results for every type of organization, from a single-founder business or a global enterprise. I have also worked across verticals such as technology, retail, healthcare, hospitality, and financial services.I am also the founder and host of Be Customer Led, an award-winning podcast that explores the latest trends and best practices in CX, EX, and customer-led leadership and culture. The show has listeners in 115 countries. Subscribe and listen, as there is a ton of learning. The show is on YouTube and anywhere you access podcasts.I am also the creator of 'Prediction Pridays', a weekly newsletter that predicts the experiences we will have in the 2030's and 2040's. You can subscribe here: https://predictionpridays.beehiiv.com/subscribeFinally, I am writing two books. The first book is on how to operationalize CX & EX in your organization. The second book is on the future of experience and how advanced capabilities like AI will shape how we engage with brands every day; both will be published in 2025!FYI: All opinions are my own.
Listed skills include Marketing Strategy, Customer Experience, Market Research, Competitive Intelligence, and 46 others.
Current workplace
Bill Staikos's current company
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17 roles
Bill Staikos work experience
A career timeline built from the work history available for this profile.
Founder
CurrentHost of Be Customer Led, an award-winning, weekly podcast with listeners in over 100 countries that explores customer experience, employee experience, and how companies are developing leaders and cultures that are maniacal about the customer (internal and external). The show won Best Business Podcast in 2021 at the Quill Podcast Awards, rated a Top 5 CX.
Jun 2020 - Present
Aug 2022 - Aug 2024
Senior Vice President, Executive Advisor
Bringing a +20-year career focused on Customer & Employee Experience to 10 of Medallia's most important clients, helping them achieve their goals through a unique combination of customer success, advisory, and thought leadership.
Jun 2021 - May 2024
Startup Mentor
76 Forward
76 Forward is focused on helping high-growth startups in the industries most challenging to drive innovation and scale —education, energy and sustainability, health, transportation and cities. As a mentor, I help high-growth startups solve problems through the lens of the customer.
Apr 2021 - Nov 2022
Head Of Customer Experience
Led Insights & Analytics, Design, Client Solutions, and CX Strategy & Ops for Freddie Mac's +$2 Trillion Single Family portfolio. In just two years, we stood up a CX practice, implemented Medallia, worked with the business to increase customer satisfaction by 10 points, and achieved "Level 3" maturity on Gartner's Maturity Assessment, meaning we were in.
Jun 2019 - Jun 2021
Head Of Customer Experience Analytics & Strategy, Home Lending
Led a team of 20 Customer Experience (CX) professionals helping the business understand drivers behind our Originations and Servicing CX metrics, so the business can drive CX improvements.
Sep 2016 - May 2019
Client Experience, Commercial Bank
Led Client Experience (CX) initiatives for JPMorgan Chase & Co's Commercial Bank, including: CX scorecard that included the operational drivers - leading and lagging indicators - of the client experience, including an overall CX-performance score; re-designed the client transfer process; and created a differentiated value proposition for top clients (to.
Jan 2015 - Sep 2016
Client Experience, Corporate & Investment Bank
Jan 2013 - Jan 2015
Head Of Client Insight Management International
Led team of senior specialists in defining and designing quantitative/qualitative target client insight programs for 21 markets; partner with regional stakeholders to define market-level action plans.
Nov 2010 - Dec 2012
Head Of Client Experience & Voc
Led team of Client Experience Specialists in defining and designing a premium client experience across multiple touch points, including: web, materials, physical space, and service-line delivery based on in-person research with target clients, advisors and management. Focused on Private Banking and Retail Banking businesses.
Sep 2009 - Dec 2010
Head Of Voice Of The Client - Global
Led VoC Manager team to drive a more holistic client view across the Credit Suisse franchise. Team facilitated delivery of client experience, quantitative & qualitative market research, and marketing analytics expertise to the Private Bank.
Jun 2007 - Sep 2009
Head Of Voice Of The Client - Americas
Drive a more holistic client view across the Credit Suisse franchise in the Americas. Facilitated delivery of client experience, quantitative & qualitative market research, and marketing analytics expertise to the Private Bank.
Mar 2007 - Jun 2007
Senior Manager
Within Global Mid-Market Product & Channel Strategy, responsible for the Marketing Capabilities initiative. Delivered advanced reporting, client segmentation/profiling, and marketing campaigns, globally. Engaged senior leadership and regional teams to understand critical business needs and translated requirements into product, client and channel.
Feb 2006 - Feb 2007
Associate
Manage customized marketing research and strategy programs for both buyers and sellers of financial services. Focus on brand positioning, new market/segment development, voice-of-the customer research, customer experience, and competitive intelligence.
Jul 2002 - Feb 2006
Senior Consultant
Developed customized marketing research and strategies aligned with client organization’s tactical objectives; defined go-to-market strategies.
Apr 2000 - Jul 2002
Associate
Followed qualitative and quantitative aspects of industries and credits to make relative value recommendations to fixed-income traders.
Sep 1997 - Apr 2000
2 education records
Bill Staikos education
Mba, Marketing, Statistics, And Strategy
Nyu Stern School Of Business
Bachelor Of Science (Bs), Major: Bus. Admin.; Minor: Economics
State University Of New York At Oswego
FAQ
Frequently asked questions about Bill Staikos
Quick answers generated from the profile data available on this page.
What company does Bill Staikos work for?
Bill Staikos works for BNY.
What is Bill Staikos's role at BNY?
Bill Staikos is listed as Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture. at BNY.
What is Bill Staikos's email address?
AeroLeads has found 1 work email signal at @medallia.com for Bill Staikos at BNY.
Where is Bill Staikos based?
Bill Staikos is based in Washington DC-Baltimore Area, United States, United States while working with BNY.
What companies has Bill Staikos worked for?
Bill Staikos has worked for Bny, Be Customer Led, Glia, Medallia, and 76 Forward.
How can I contact Bill Staikos?
You can use AeroLeads to view verified contact signals for Bill Staikos at BNY, including work email, phone, and LinkedIn data when available.
What schools did Bill Staikos attend?
Bill Staikos holds Mba, Marketing, Statistics, And Strategy from Nyu Stern School Of Business.
What skills is Bill Staikos known for?
Bill Staikos is listed with skills including Marketing Strategy, Customer Experience, Market Research, Competitive Intelligence, Market Analysis, Client Retention, Client Acquisition, and Building Relationships.
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