Bill Staikos Email and Phone Number
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I leverage over 20 years of expertise in CX & EX to develop CX strategy and execution plans to achieve real business outcomes, deliver a change management platform to make these outcomes sustainable, and activate leadership participation. I have delivered results for every type of organization, from a single-founder business or a global enterprise. I have also worked across verticals such as technology, retail, healthcare, hospitality, and financial services.I am also the founder and host of Be Customer Led, an award-winning podcast that explores the latest trends and best practices in CX, EX, and customer-led leadership and culture. The show has listeners in 115 countries. Subscribe and listen, as there is a ton of learning. The show is on YouTube and anywhere you access podcasts.I am also the creator of 'Prediction Pridays', a weekly newsletter that predicts the experiences we will have in the 2030's and 2040's. You can subscribe here: https://predictionpridays.beehiiv.com/subscribeFinally, I am writing two books. The first book is on how to operationalize CX & EX in your organization. The second book is on the future of experience and how advanced capabilities like AI will shape how we engage with brands every day; both will be published in 2025!FYI: All opinions are my own.
Bny
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Head Of Client Experience Strategy & Intelligence, Asset ServicingBny May 2024 - PresentNew York, Ny, Us
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FounderBe Customer Led Jun 2020 - PresentMclean, Virginia, UsHost of Be Customer Led, an award-winning, weekly podcast with listeners in over 100 countries that explores customer experience, employee experience, and how companies are developing leaders and cultures that are maniacal about the customer (internal and external). The show won Best Business Podcast in 2021 at the Quill Podcast Awards, rated a Top 5 CX Podcast, globally, by CX Magazine, and is Top 150 on Apple Podcasts.I also provide coaching services under this banner. I work with CX & EX leaders, globally, to help accerate their careers and CX/EX efforts. Check it out here - https://linktr.ee/becustomerled -
AdvisorGlia Aug 2022 - Aug 2024New York, New York, UsStrategic Advisor for Glia who is reinventing customer service for a digital world. -
Senior Vice President, Executive AdvisorMedallia Jun 2021 - May 2024Pleasanton, California, UsBringing a +20-year career focused on Customer & Employee Experience to 10 of Medallia's most important clients, helping them achieve their goals through a unique combination of customer success, advisory, and thought leadership. -
Startup Mentor76 Forward Apr 2021 - Nov 202276 Forward is focused on helping high-growth startups in the industries most challenging to drive innovation and scale —education, energy and sustainability, health, transportation and cities. As a mentor, I help high-growth startups solve problems through the lens of the customer.
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Head Of Customer ExperienceFreddie Mac Jun 2019 - Jun 2021Mclean, Va, UsLed Insights & Analytics, Design, Client Solutions, and CX Strategy & Ops for Freddie Mac's +$2 Trillion Single Family portfolio. In just two years, we stood up a CX practice, implemented Medallia, worked with the business to increase customer satisfaction by 10 points, and achieved "Level 3" maturity on Gartner's Maturity Assessment, meaning we were in the Top 15% of all B2B companies and Top 30% of all B2C companies from a customer experience perspective. -
Head Of Customer Experience Analytics & Strategy, Home LendingJpmorgan Chase & Co. Sep 2016 - May 2019New York, Ny, UsLed a team of 20 Customer Experience (CX) professionals helping the business understand drivers behind our Originations and Servicing CX metrics, so the business can drive CX improvements. -
Client Experience, Commercial BankJpmorgan Chase & Co. Jan 2015 - Sep 2016New York, Ny, UsLed Client Experience (CX) initiatives for JPMorgan Chase & Co's Commercial Bank, including: CX scorecard that included the operational drivers - leading and lagging indicators - of the client experience, including an overall CX-performance score; re-designed the client transfer process; and created a differentiated value proposition for top clients (to name a few).
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Client Experience, Corporate & Investment BankJpmorgan Chase & Co. Jan 2013 - Jan 2015New York, Ny, Us
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Head Of Client Insight Management InternationalCredit Suisse Nov 2010 - Dec 2012Zurich, ChLed team of senior specialists in defining and designing quantitative/qualitative target client insight programs for 21 markets; partner with regional stakeholders to define market-level action plans. -
Head Of Client Experience & VocCredit Suisse Sep 2009 - Dec 2010Zurich, ChLed team of Client Experience Specialists in defining and designing a premium client experience across multiple touch points, including: web, materials, physical space, and service-line delivery based on in-person research with target clients, advisors and management. Focused on Private Banking and Retail Banking businesses.
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Head Of Voice Of The Client - GlobalCredit Suisse Jun 2007 - Sep 2009Zurich, ChLed VoC Manager team to drive a more holistic client view across the Credit Suisse franchise. Team facilitated delivery of client experience, quantitative & qualitative market research, and marketing analytics expertise to the Private Bank.
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Head Of Voice Of The Client - AmericasCredit Suisse Mar 2007 - Jun 2007Zurich, ChDrive a more holistic client view across the Credit Suisse franchise in the Americas. Facilitated delivery of client experience, quantitative & qualitative market research, and marketing analytics expertise to the Private Bank.
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Senior ManagerAmerican Express Feb 2006 - Feb 2007New York, Ny, UsWithin Global Mid-Market Product & Channel Strategy, responsible for the Marketing Capabilities initiative. Delivered advanced reporting, client segmentation/profiling, and marketing campaigns, globally. Engaged senior leadership and regional teams to understand critical business needs and translated requirements into product, client and channel recommendations. -
AssociateGreenwich Associates Jul 2002 - Feb 2006Stamford, Connecticut, UsManage customized marketing research and strategy programs for both buyers and sellers of financial services. Focus on brand positioning, new market/segment development, voice-of-the customer research, customer experience, and competitive intelligence. -
Senior ConsultantAmi-Partners Apr 2000 - Jul 2002New York, Ny, UsDeveloped customized marketing research and strategies aligned with client organization’s tactical objectives; defined go-to-market strategies. -
AssociateJpmorgan Sep 1997 - Apr 2000New York, Ny, UsFollowed qualitative and quantitative aspects of industries and credits to make relative value recommendations to fixed-income traders.
Bill Staikos Skills
Bill Staikos Education Details
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Nyu Stern School Of BusinessAnd Strategy -
State University Of New York At OswegoMajor: Bus. Admin.; Minor: Economics
Frequently Asked Questions about Bill Staikos
What company does Bill Staikos work for?
Bill Staikos works for Bny
What is Bill Staikos's role at the current company?
Bill Staikos's current role is Ranked #15 CX Leader, globally (CX Magazine). LinkedIn Top Voice. I help companies drive revenue, reduce costs, and improve culture..
What is Bill Staikos's email address?
Bill Staikos's email address is bs****@****lia.com
What schools did Bill Staikos attend?
Bill Staikos attended Nyu Stern School Of Business, State University Of New York At Oswego.
What are some of Bill Staikos's interests?
Bill Staikos has interest in Poverty Alleviation, Health.
What skills is Bill Staikos known for?
Bill Staikos has skills like Marketing Strategy, Customer Experience, Market Research, Competitive Intelligence, Market Analysis, Client Retention, Client Acquisition, Building Relationships, Senior Stakeholder Management, Business Strategy, Helping Clients Succeed, Sales Management.
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