I am responsible for implementing, maintaining, supporting, developing and, in some cases designing communication networks within an organization.My goal is to ensure the integrity of high availability network infrastructure in order to provide maximum performance for their users, such as staff, clients, customers and suppliers. Right now I am doing the followings:Engineering, designing, configuring, installing, integrating, maintaining, and troubleshooting of Infrastructure networks and systems. This includes but not limited to routers, switches, wireless controllers/access points, IP/Video endpoints, collaboration servers, voice gateways, analogue gateways, network load balances and security appliances such as FW/IPS, and Network Admission Control.Assessment and optimization of the Infrastructure networks, through network monitoring, statistics, and daily health checks.Research, evaluate, and recommend new tools, services, technologies, protocols and standards.Identify network trends and abnormalities and proactively take steps to prevent performance impacts to network traffic and business function.Supervise network maintenance and system upgrades including service packs, patches, hotfixes and security configurations to ensure optimal operations.Secure network systems by establishing and enforcing policies as well as defining and monitoring access.Provide Level-3 support and troubleshooting to resolve operational issues.Identify and resolve faults, incidents, problems, service requests and change requests from the company Service Desk in a professional manner to agreed service levels.Interact with end-users and vendors for initial troubleshooting and requirements gathering.Report on operational network status by gathering and prioritizing information.Create and maintain documentation as it relates to network configuration, network mapping, Developing network backup/contingency plans.

Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis.

-Maintained awareness and an understanding of current and emerging network infrastructure technologies-Designed and implemented a LAN for an 8 story building with 14 wiring closets, as well as the design of the WAN connections to this building -Played a key role in the design of a VOIP network with 2 administration sites and 215 schools -Installed various network devices such as Nortel Multi layer switches 5510/5520/5530, Aruba Wireless controllers 800/3200/3600 and Sielox/Pinnacle Access Control System 1500/1700-Designed and implemented an electronic door access system for 215 sites, which saw a savings in excess of $1M dollars to the organization-Routinely diagnosed network issues using diagnostic equipment to isolate and identify network issues-Investigated problems and determined corrective actions-Produced research papers on emerging network technologies

• Provided effective and timely support services such as troubleshooting, consultation, and network troubleshooting.• Determined the nature of complex reported problems and decided on appropriate actions required for problem resolution• Provided accurate assistance to clients in the implementation of solutions by guiding and pacing the client through necessary actions to resolve problems• Configured workstations for local and wide-area networking. Installed network cards, set up network connections, established proper network addresses and installed network related software. Prepared schools for a wireless environment (wireless card and encryption keys)• Used workstation/network troubleshooting, monitoring, tuning and analyzer tools for both hardware and software problems.• Created custom operating system images for Windows and Mac platforms and deployed them on workstation

• Provided courteous and professional technical support to customers and technicians • Troubleshot technical issues with regards to computer configurations, PC hardware and software • Worked with minimal supervision on assigned tasks and provided assistance as required to other Technical Support Representatives • Escalated technical calls to the Senior Technical Support Representatives • Scheduled and managed customer support work activities • Promoting the features, advantages and benefits of Shaw products and services to customers by delivering an exceptional customer experience • Various other duties as needed

• Designed and implemented LAN infrastructure for clients• Configured Cisco routers and multilayer switches (7200, 6500 and 3500 series)• Installed (wired & wireless) networks for small business and homes• Provided customer service and supervising technical support