Ralitza Bedrinova Email & Phone Number

Sofia, Bg

Sofia, Sofia City, Bulgaria

- Overseeing the day-to-day functions of the team.- Coordinate audit requests internally. - Assist with audit walkthrough sessions on internal processes. - Monitoring and controlling adherence to internal Operations policies and procedures.- Conduct periodic internal audits to assess the effectiveness of current Operations procedures - identify error trends and propose optimisations/amendments as necessary. - Implementing new controls

Sofia, Sofia City Province, Bulgaria

- Conduct daily, weekly, bi-weekly and monthly review of reports and system alerts in order to identify and follow up on incorrectly processed items.- Collecting and updating statistics of error trends and reporting them to Management accordingly with proposed solutions/follow up items.- Preparing audit reports as requested by regulators and external auditors.- Compiling documentation as requested by regulators and external auditors.- Working on regulatory projects (FATCA… Show more - Conduct daily, weekly, bi-weekly and monthly review of reports and system alerts in order to identify and follow up on incorrectly processed items.- Collecting and updating statistics of error trends and reporting them to Management accordingly with proposed solutions/follow up items.- Preparing audit reports as requested by regulators and external auditors.- Compiling documentation as requested by regulators and external auditors.- Working on regulatory projects (FATCA, MIFID, CRS). Show less

Bulgaria

Review of customer information and documents Customer screeningRisk-based onboarding (KYC)Processing deposits, transfers and withdrawals for individual and corporate clients (AML)

Sofia

Represented Thomas Cook and provide its clients customer support services via live chat support. I was involved into 60k's dynamic and professionally structured business process and I was responsible for keeping up with the high level of customers’ satisfaction. My day-to-day tasks were focused on providing excellent customer services on already existing clients (like processing payments, assisting with pre-departure queries or amending/cancelling holiday bookings via internal software programs… Show more Represented Thomas Cook and provide its clients customer support services via live chat support. I was involved into 60k's dynamic and professionally structured business process and I was responsible for keeping up with the high level of customers’ satisfaction. My day-to-day tasks were focused on providing excellent customer services on already existing clients (like processing payments, assisting with pre-departure queries or amending/cancelling holiday bookings via internal software programs and other applications). Show less

Sofia

Main job duties include customer service and excellent team work. Customer service responsibilities include selling current goods and promotions and completing customer transactions on the cash register. Maintaining a clean and organized work area and a presentable store environment.

Bachelor'S Degree, Economics

Activities and Societies: Youth to Business

High School, Banking Services, A

Activities and Societies: Basketball Team