- Lead the team in customer service by setting expectations for the team, maintaining an organized store, an assisting guests and their animals- Executed and followed through with daily operations with animal care, stocking, registers, and online orders

- Directed store operations, team-building & training, and scheduling with a focus on customer service- Improved aesthetic of store through visual merchandising and maintaining and organizing products

- Engaged customers by building rapport, giving consultations, demonstrating products, and creating fun and inviting environment- Established clear expectations for the team by focusing on and tracking KPI’s- Motivated, coordinated, and focused the team by providing consistent coaching and feedback

- Managed all aspects of the business. Sales strategies, marketing through social media, customer service, ordering product, keeping the store organized and efficient- Interviewed, hired, and trained employees and created employee schedules