Bee Lor Email & Phone Number

Sheboygan, Wisconsin Area

• Monitor and answer phones to provide front line technical phone support for computer hardware, software, connectivity issues and service requests
• Set up new member accounts and assist in training new members
• Demonstrate your creative and analytical problem-solving skills to troubleshoot, diagnose and resolve computer issues for technology users
• Document and log all troubleshooting steps and tests performed for knowledge article creation
• Assist in maintaining troubleshooting process documents and procedures
• Utilize your knowledge of networking technologies

Madison, Wisconsin Area

-Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software-Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications-Conducts computer diagnostics to investigate and resolve problems or to provide technical.

Madison, Wisconsin Area

-Diagnose, troubleshoot and resolve customer troubles.-network diagnostics, hardware diagnostics, and many other software/hardware related management tools. -Knowledge of 3rd party email, like MS Outlook, MS exchange, Windows live, and MAC mail programs. -Good understanding of PC, MAC OS and latest web browsers. -Conducts initial troubleshooting including.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Inventory stock and reorder when inventory drops to a specified level
• Instructor employees on how to handle difficult and complicated sales
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate