Bee Lor Email & Phone Number

Sheboygan, Wisconsin Area

• Monitor and answer phones to provide front line technical phone support for computer hardware, software, connectivity issues and service requests• Set up new member accounts and assist in training new members• Demonstrate your creative and analytical problem-solving skills to troubleshoot, diagnose and resolve computer issues for technology users• Document and log all troubleshooting steps and tests performed for knowledge article creation • Assist in maintaining troubleshooting process documents and procedures• Utilize your knowledge of networking technologies • Display your strong customer service skills and positive demeanor while professionally supporting any type of technology user• Stay up-to-date on industry trends to provide recommendations for future projects• Answer all incoming calls and ticket requests as per scheduled coverage to maintain 24x7 IT support coverage• Accurately escalate issues to next level support when assistance is required

Madison, Wisconsin Area

-Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software-Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications-Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support-Determines computer software or hardware needed to set up or alter system-Responds to and diagnoses problems through discussion with clients.-Designs and conducts hardware or software tests-Assists in inventory control and asset management

Madison, Wisconsin Area

-Diagnose, troubleshoot and resolve customer troubles.-network diagnostics, hardware diagnostics, and many other software/hardware related management tools. -Knowledge of 3rd party email, like MS Outlook, MS exchange, Windows live, and MAC mail programs. -Good understanding of PC, MAC OS and latest web browsers. -Conducts initial troubleshooting including using knowledge of products and services, prior to entering ticket.-Assist customers with product/service configurations and settings.-Educate customers on technical issues in order to reduce repeat customer calls.-When applicable, relay ticket status with customer and team-members.-Defuse high tension situations by demonstrating empathy, proposing alternatives and negotiating credits when appropriate.-escalate issue to the next level of support.-Maintain knowledge of relevant products and services.-Utilize sales techniques to ensure customers are matched up with relevant products and services.-Contribute to overall process improvement by providing feedback to management on root cause analysis and recommended solutions.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers• Monitor sales activities to ensure that customers receive satisfactory service and quality goods• Inventory stock and reorder when inventory drops to a specified level• Instructor employees on how to handle difficult and complicated sales• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate• Assign employees to specific duties• Enforce safety, health, and security rules• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised• Answer questions regarding the store and its merchandise• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices• Describe merchandise and explain use, operation, and care of merchandise to customers• Recommend, select, and help locate or obtain merchandise based on customer needs and desires• Compute sales prices, total purchases and receive and process cash and credit payment