Bhargav Patel Email & Phone Number

Chicago, Illinois, United States

I specialized in supporting the BrandBuilder and SpotMenus products as a Tier-2 Support Engineer. My role involved:Responsibilities for BrandBuilder:● Analyzing client requirements to configure, deploy, and provide ongoing support for software implementations.● Designing application software based on approved specifications.● Configuring new clients using C# based application.● Generating reports and implementing configuration changes on client sites.● Performing backend data modifications and analyzing C# code-based web applications and SSIS packages.● Setting up data feed monitoring and automation, along with managing content/HTML/CSS updates.● Collaborating effectively with cross-functional teams to ensure seamless operationsResponsibilities for SpotMenus:● Creating internal reports for senior stakeholders by analyzing and visualizing product data.● Generating various statistics and key insights on support tickets.● Diagnosing and resolving product support tickets escalated to Tier II level.● Developing process documentation to streamline internal workflowsIn these roles, I have honed my ability to blend technical expertise with customer-focused support, aligning with my objective tooptimize processes and contribute to strategic decision-making within the organization.

In my role involving candidate recruitment and onboarding processes, I executed various tasks including:● Sourcing candidates through databases and social media platforms and conducting comprehensive interviews.● Assessing applicants' qualifications, skills, and experience to ensure alignment with available positions.● Coordinating and scheduling orientations for new hires to facilitate smooth transitions.This experience underscored my proficiency in effectively managing recruitment and onboarding procedures, further complementing my ability to contribute to organizational success through meticulous attention to detail and streamlined processes.

During my tenure at CompuCom/NTT Data, I was involved in a significant project focused on Win10 migration. My responsibilities included:• CompuCom/NTT Data Project – Win10 migration• Maintain, analyze, and troubleshoot software and computer peripherals as needed during the upgrade• Check the network connectivity and provide end user support• Set up, configure, and add all required hardware during upgradeThis experience further strengthened my ability to provide technical support while aligning with organizational objectives, reinforcing my commitment to leveraging technical skills to enhance operational efficiency and user satisfaction.

Bachelor'S Degree, Computer Science

Associate Of Science - As, Computer Science