• Administrator for critical systems, including Skyward, Infinite Campus, Viewpoint, DocuSign, and Unified Talent Portal, ensuring operational excellence.• Led the implementation of Skyward for ESST, enhancing system functionality and user satisfaction.• Developed a mileage tracking tool, streamlining the reimbursement process for staff.

• Provided comprehensive technical support, improving system reliability and user productivity across multiple schools.• Led the ScreenBeam technology project, enhancing interactive teaching capabilities.• Managed technology acquisitions and inventory, ensuring optimal resource utilization.

• Delivered exceptional technical support, optimizing internal customer productivity and system performance.• Provided hardware and software installations and network troubleshooting, enhancing IT infrastructure reliability.

• Educated customers on 3D printing technologies, managed accounts and revitalized dormant relationships, driving sales growth.

• Delivered exceptional technical support, optimizing internal customer productivity and system performance.• Provided hardware and software installations and network troubleshooting, enhancing IT infrastructure reliability.

Managed hospital accounts for 30 sales representativesProvided excellent customer service to hospital buyers over the phone and emailProcessed trunk stock transactions for sales reps Worked closely with sales representative to meet hospital needs

Worked closely with over 50 people while troubleshooting and solving manufacturing challenges in a fast paced Maintained assembly instructions for over 1000 models in production Read prints and operated complex equipment to construct thermofoil heatersWorked with Microsoft Excel, Word, PowerPoint, and Industrial and Financial System (IFS) programs daily

Served as the main contact for European and Australian customers through email and telephone transactionsSupported sales representatives and distributors with machine orders and stock replenishmentsProcessed customer quotes and placed orders for parts and machinesMaintained customer records, account balances and collected on past due accountsCoordinated shipments of Tennant Company’s products to Europe, Australia and several Pacific Islands