Worked with the San Diego Sales Team to ensure the needs of accounts global talent development and career transitions. While supporting the overall retention and expansion of client relationships, allowing companies in the region to help simplify the complexity associated with transforming their leadership and workforce so they can accelerate results, with less risk. • Develop and manage relationships with over 250 small to medium accounts to improve overall sales productivity in terms of efficiency and effectiveness with year-over-year growth in sales revenue sales• Ensure the continuity of our relationship with clients and build strong business partnerships, assuring clients receive industry-leading customer service, and opportunities for enhanced client satisfaction• Develop new data visualizations to communicate program success to customers.

Managed 350+ customer accounts with value of $10 Million in revenue. Worked directly with diverse demographic of customers and liaised with internal teams to ensure a smooth and successful completion of programso Reviewed customer accounts to prevent negative experience, triggering 5000+ proactive telephone calls to ensure satisfaction and retentiono Spearheaded data analytic project, reducing $1.4 in revenue loss in account adjustments per yearo Consistently met and exceeded monthly and annual KPI’so Prioritized and efficiently executed weekly assignments in customer relationship management system (CRM)o Identified at-risk customer scenarios and created innovative solutions and support to promote customer retention and loyalty

Recruited by upper management to participate in a work group that conceptualized, defined and launched customer reactivation campaign with the organization. Performed intake and retention services for returning customers, which included in-depth review of accounts.o Selected after a year of working with company for exceeding KPI’s and implementation of leadership initiativeso Identified Enrollment challenge, created presentation and delivered to management which initiated dialog resulting in process improvement and increased re-engagement numbers

Managed administrative duties for small family owed commercial & residential real estate business. Duties included but not limited to finance management, office organization, leasing, insurance, tenant concerns, maintenance, and accounts receivable.