Bee Kingshott Email & Phone Number

Wales, Uk

Founder of Bee Assured Business Solutions | Virtual Assistant | Virtual Business Manager | VA Coach and Mentor.

Wales

Providing support, advice and guidance to business leaders through the U.K. Governments Help to Grow scheme.

Sustainability, Health And Safety Department

After a successful and enjoyable internship in the previous year, I returned to complete a further 6 week internship. Focusing more on the Environmental Management System under ISO 14001and its regulations around Aspect and Impact risk assessments. I also got involved in the Universities launch of a new waste and recycling process across the campus and took the lead in the IT Schools Africa scheme. As a result of my internship and the relationships built with staff, the Student Union ad external organisations, I am now the IT Schools Africa Coordinator for the University.

Sustainability, Health And Safety

As an intern over the summer working with the staff and student engagement officer. I learned about the work carried out by various sustainable organisations such as the Workers Rights Consortium WRC, Education for Sustainable Development and Global Citizenship ESDGC and NUS Green Impact. I also gained knowledge in areas of environmental management such as ISO 14001 and got involved in various projects including IT Schools Africa, Green Impact, the universities Environmental Management System EMS. The tasks I was asked to complete during my internship included:- Reviewing the departments microsite for improvements. - Surveying the internal EMS coordinators across the University, followed by a report on my findings.- Communicating processes such as ethical procurement to EMS coordinators across the University. - Helping to coordinate the IT Schools Africa project.- Review of the Green Impact Workbook in line with other industry benchmarks.As a result of my internship I am now also working towards achieving the Swansea University Sustainability Award.

Responsible for ensuring the branch met its sales targets consistently through lead development, sales and cross sales of financial products along with maintaining existing customer satisfaction levels, by providing excellent customer service, whilst attracting new customers through local marketing initiatives. Handling the day to day running which included, health and safety of staff and customers, branch service standards and meeting internal and external regulatory requirements. I led 7 members of staff using KPI monitoring, training, coaching and most importantly role modelling. As a senior Manager I would also deputise for the Area Manager in their absence.I was also selected to take part in training to be a recruiter. As a result I became one of only 15 recruiters across the business. This meant I would carry out interviews using a skills and competency based scoring matrix and be involved in the decision making regarding second interview.

Responsible to the Head of Retail and part of the Senior Management Team for the retail arm of the business consisting of 50 branches. I developed a system for gathering live KPI data for the retail network, a system which had never existed previously. Using the data collected, I reported a clear report to the Senior Management and Executive Team, to enable them to act in real time. Through collaboration with internal department leaders and external regulatory bodies, I wrote the policies and procedures to be followed throughout the retail network to ensure all areas were knowledgable and compliant in line with industry standards. Another part of my role was to ensure branches met audit standards, as a result I set up a process of pre audit assessments, this involved regular visits to the branches in a view to carrying out such assessments and following up on action plans.

Appointed as Senior Training Consultant and given a team of 5 Training Consultants to deliver internal training projects in sales and service, with collaboration from an external provider. I was responsible for working as the lead in the project with an external training provider to design and deliver a sales and service training programme to be delivered to the retail network via pre course reading and assessment, classroom training and follow up training and coaching in the field. Following on from delivery I evaluated the training by monitoring sales data pre and post training in order to determine training effectiveness and ROI. Details of which I communicated to executive stakeholders. The result of the training was a 67% increase in mortgages and a 36% increase in insurance sales 6 months following training delivery. The training programme designed and delivered was also recognised with a National Training Award for 'Best Collaboration with an External Training Provider'.

Working in Head Office as one of 3 other trainers I was appointed into a newly developed role to train retail staff. Solely responsible for the training and development of staff through identifying needs, using internal data e.g. KPI's, service agreement levels, customer service and complaints along with further assessment via role plays, observations and feedback. I designed and delivered fit for purpose training followed by evaluation for effectiveness and improvement. As a result of the excellent training delivered by our department, we were recognised with an award for 'Training Company of the Year' by the Western Mail Awards.

Advising customers on a range of financial products, including mortgages, investment, personal lending, insurance and bank accounts.

Via telesales and direct sales offered customers secured and unsecured lending.

Managing the day to day running of the office, including management of a receptionist and secretary, daily performance results, liaising with customers, solicitors and financial staff regarding house sales.

Certificate Of Higher Education

Education record

Education record

Education record

Education record

Financial Planning Certificate

Education record