Bee L. Email & Phone Number

Texas, United States

Grapevine, Texas, Us

Oversee both the Private Label Quality Management System and the Global Product Compliance program, ensuring that all products meet and exceed quality, safety, and regulatory standards across U.S., Canada, Italy, France, Germany, and Australia. In addition to core responsibilities, I actively contribute to the Private Label strategy roadmap, championing the expansion of high-tech, innovative product offerings that are recognized as best-in-class products. Lead in all technical discussions and identify product specifications. Employ a hands-on, detail-oriented approach to project management and will generate the project charter to guide vendors and ensure core milestones are achieved for a on-time launch.Prioritize customer needs and satisfaction at the forefront of all actions and decisions encompassing every aspect of the product experience, from User Experience Design, to Fit, Form, and Function. Key Accomplishments: 1. Launched the GameStop PlayStation5/PC NVMe SSD Memory product line, which continues to be a top seller and has generated over $5 million in revenue.2. Led the Private Label Global expansion program across international team in Italy, France, Germany, Australia, and New Zealand, resulting in over $4 million in sales.3. Implemented a rigorous supplier selection process, replacing low-quality vendors with partners offering superior products. This strategic move not only boosted product quality but also slashed sourcing costs, generating over $500k in savings for the company. Further demonstrating this success, 2023 private label returns reached a record-breaking low of 2.60%, reflecting a significant 55% year-over-year reduction in returns cost.4. Negotiated product cost-down initiative that improved margins by 19% and saved the company over $200,000+ in opportunity cost. 5. Oversee quality assurance process for all products, ensuring only the very best launched. This resulted in a stellar portfolio average rating of 4.64.

Shenzhen, Cn

At the request of the CEO, I relocated to ZTE USA headquarters to lead the North America Quality and reported to the COO. I oversaw Quality operations and executed standards to exceed the Mobile Network Operator (e.g. Verizon, Sprint/T-Mobile, AT&T, Gabb Wireless) expectations. Secured trust with business customers by delivering high-quality execution, products, and services.Key Accomplishments: 1. Developed the ZTE North America Quality Forum as a platform to share knowledge between business leaders, R&D teams, and manufacturing teams. I campaigned in continuous improvement strategies and led global initiatives to eradicate chronic quality engineering issues (e.g. O/S optimization, RF performance, heat dissipation, PCB L-Leg overhaul, EMI, LCD/TP black screen, USB placement, battery protection, OVP/OCP protection schemes) that saved over $2 million in opportunity cost to the business; moreover, improving customer satisfaction and brand equity.2. Audited wet cargo with sense of urgency and immediately deployed the use of hygrometer measurements & data logging that directly helped overturn a denied $550k insurance claim.3. Successfully led a $1.3 million Verizon-to-Visible SKU rebranding project, achieving completion three weeks ahead of schedule. Provided end-to-end project management, encompassing project plan development, supply chain coordination for materials and shipping, 3PL rework collaboration, and SOP guideline creation.4. Optimized 3PL SOP for RMA returns, resulting in the complete elimination of DC receiving bottlenecks.5. Established the ZTE USA Recall Program and successfully advocated for the addition of recall insurance to the business policy.6. Collaborated with Legal to mitigate a "Swollen Battery" case with the Consumer Product Safety Commission (CPSC). This resulted in a successful effort to resolve the case and secure its closure.

Shenzhen, Cn

Reported to the General Manager overseeing product development for Sprint, MetroPCS, and Q Link projects. Steered the product lifecycle, from concept, to technical development, to launch and ongoing maintenance, for smartphones/non-smart, tablets, mobile hotspots, and smartwatches. Led a team of six direct reports, a test lab comprising field application engineers, hardware reliability engineers, and Android programmers. Worked with Qualcomm and MediaTek chipset manufacturers. Knowledge of wireless certification processes (e.g. PTCRB, Carrier-Specific, FCC/SARs, Android CTS, IEEE 1725, IPX). Presented and facilitated in discussions at Technical Alignment Meetings and Global Tours.Key Accomplishments: 1. Managed the largest private label account with 1.5 million active phones live on the network and launched successful handset projects that generated over $250 million in revenue, contributing to the overall business success. 2. Successfully delivered the on-time launch of ZTE's and Sprint's first Open Market VoLTE handset.3. Championed the consolidation of Open Market and Branded device certification testing with Sprint, leveraging their similar testing scope to achieve significant cost savings of $12,000 per project. First OEM to implement this strategy. 4. Revamped the User Trial process by engaging the R&D Team to develop an innovative app-based solution to capture user feedback systematically and monitor handset performance in real time.5. Collaborated with software engineers to develop Python scripts that automated repetitive testing tasks, achieving a substantial reduction of 6 hours per project in manual labor and testing cycles.6. Presented best practice to the Sprint Development Team to proactively share critical chipset release notes to all OEMs. This improved device experience across the board and ensured all OEM upcoming firmware upgrades incorporated critical updates to mitigate the risk of catastrophic phone failures and Lessons Learned.

Shenzhen, Cn

Strategically planned and directed quality programs, ensuring adherence to stringent quality control policies. Steadfastly ensured that all products consistently meet or exceeded both external/internal quality requirements. Led in QBRs, workshops, and manufacturing audits. Oversaw technical writing, SCAR reports, FAI reports, FFR, P/FMEA, HALT ensuring thorough quality control and continuous improvement throughout the product lifecycle. Strong QMS supplier and manufacturing knowledge. International travel.Key Accomplishments: 1. Transformative quality improvement initiative successfully elevating the ZTE's supplier ranking within the Supplier Scorecard Program from last to first place in just four quarters. Underscores my relentless desire to address chronic, recurring issues while fostering a company-wide culture of excellence.2. Uncovered a refurb process inefficiency with Sprint CDMA phones. Identified that UICC cards were being discarded due to a refurb team misconception about customer data storage. Utilizing log captures, I definitively proved that customer data was not stored on the UICC. This evidence led to a successful SOP change on the Sprint side, preventing the needless destruction of UICC cards and realizing substantial cost savings in the thousands for CDMA projects.3. Campaigned the Cost of Poor-Quality Modeling program to Quality Leadership, showcasing the substantial return on investment that can be achieved by prioritizing quality investments during the early stages of product development.4. Led efforts that improved chronic quality issues that included Power Management, RF performance, LCD/TP black screen, O/S optimization across the ZTEUSA portfolio. The successful implementation of these solutions yielded substantial savings of over $5 million in bottom-line opportunity cost for the business.

Overland Park, Kansas, Us

Thrived in a dynamic Product Management role at Sprint, initially focused on app store/content management before transitioning to the Platform Management Team, where responsibilities expanded into data analysis and strategic insights (Cost Optimization Focus). Conducted in-depth data analysis, invest time creating SQL/Teradata queries and understanding backend table structures to bridge core databases (Care, Demographics, Sales, Ticketing). Through deep dive investigating, I uncovered data insights that translated into actionable solutions and culminated the "Device Early Life" program to reduce calls to Care. This was a Six Sigma initiative that significantly enhanced company efficiency, profitability, and improved customer satisfaction.Key Accomplishments: 1. Recognized and championed by Director, which led to my selection for a prestigious leadership program reserved for the top 2% of talent. This recognition underscored my potential for future leadership roles within the organization.2. Eradicated a top iPhone non-4S call driver, which resulted in a 3,500+ decrease in monthly calls saving Sprint $20,000/monthly in opportunity cost.3. Reduced the overall digital content store download failures below 1% across Sprint, Boost, and Virgin Mobile content apps platforms, resulting in a monthly sales increase of over $20,000.4. Led the Quality Assurance and served as the primary test script writer for the Sprint Chrysler U-Connect embedded technology and entertainment systems. Developed and executed API test cases to ensure seamless communication and functionality between host/system, client, and server components.

Zurich, Zurich, Ch

Held a variety of roles spanning app content, peripheral/accessories testing, and mobile device testing ensuring quality assurance across both hardware and software aspects. Strong foundation in engineering principles proved invaluable for troubleshooting and understanding the complex interactions of hardware components within the handset & network ecosystem.Created and executed test plans to identify and troubleshoot functional and performance issues across various mobile handsets. Technical understanding of leading mobile brands (Nokia, Samsung, LG, Motorola, Apple) and operating systems (Android, iOS, Windows).Experienced with licensed IP from major brands like AOL/Hotmail/Yahoo, Nintendo, TeleNav, EA, Gameloft, Sony BMG, Disney, Glu Mobile, and others. Engaged in product lifecycle management - development, QA, and launch of diverse consumer products including messaging apps, location-based services, video games, music, wall art, and entertainment apps delivering digital/interactive experiences to market.Operated in agile development environment, collaborating cross-team to deliver high-quality mobile products & services. Built in-house apps to improve test cycles and enhanced overall testing efficiency. Proficient in utilizing a range of systems, including ticketing platforms (Bugzilla, Jira) and handset activation systems like Ensemble.