The ServiceNow NextGen Professionals Reskill program is a 12-week program which provides ServiceNow instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work. ServiceNow coursework includes: * IT Service Management Fundamentals * ServiceNow Fundamentals * Service Portal Fundamentals * Scripting in ServiceNow Fundamentals * IT Service Management Implementation

▪ Relied upon by the team to interpret all established policies and analyze information to determine the course of action to meet specific client needs, being recognized as a top performer through the Progressive Top Service Award.▪ Conducted in-depth interviews with witnesses, obtaining comprehensive recorded statements and police reports.▪ Accurately accounted for all exposures related to loss to determine the full scale of coverage, communicating findings and conclusions to involved parties.▪ Coordinated efforts between all parties and stakeholders to reach a swift and fair resolution on damages through liaising with damage handlers during physical inspections and photo estimations.▪ Identified additional line coverage and injury exposures as presented during resolution to provide flexible options to clients.▪ Maintained a close line of communication with associates' parties and established customer expectations, focusing on an expeditious resolution claim to minimize loss of use costs

▪ Conducted internal and external research to claims and preliminary information to establish data needed to coordinate inquiries from healthcare providers and facilities.▪ Organized all insurance records to meet exacting legal and corporate production and quality standards.▪ Recognized for regularly exceeding set monthly and quarterly metrics through detail-oriented research and exemplary customer service.▪ Served a diverse set of patients, providing accessible, jargon-free explanations in response to inquiries on healthcare plans while processing medical claims and adjustments.▪ Liaised directly with healthcare providers to reconcile discrepancies and resolve billing and claims.▪ Determined exact dollar amount for additional payments and ensured direct issuing of the check.

▪ Maintained operation readiness to provide top-notch customer service to clients in a call center environment, addressing remedial and complex concerns.▪ Interfaced directly with clients to disclose benefit and eligibility information to ensure they had all the information required to remediate billing and payment issues, customer material requests, and physician assignments.