Bee Lin T. Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Manage cross-functional support command centres across multiple time zones for high-profile clients aimed at ensuring the best possible experience for the candidates and clients (identifying, planning, reporting and mitigating any potential risk to our core functions as a business).• Transform and streamline existing procedures by working cross-functionally with internal departments in order to align operational procedures around the needs of the clients/candidates and maximize effectiveness and efficiency.• Serve as a liaison and strategic change agent for the Operations Command Center by working across regions and departments at all levels, to point out root cause/sources of potential issues and patterns, then owns the execution of projects to effect change.• Share experiences with peers through knowledge management activities such as creating and documenting knowledge base articles and/or procedural materials for future reference using Salesforce KB/SharePoint/Microsoft Word.• Highly detail-oriented with a strong ability to manage and execute simultaneous projects and tasks.• Perform data analysis for identifying operational gaps or areas for improvement; implementation of major & minor operational efficiency improvement plans; facilitation of communication between technologyProjects Accomplished:• Create the dashboard using Salesforce Lightning to analyze the traffic of the cases for high-profile clients by visualizing the data, determining the trends and presenting findings to the stakeholders. • Create an automated Microsoft Excel template using lookups and other functions to run calculations for time zone conversion of the test centres across the world, which improves daily work efficiency by 50%.• Train new hires and take responsibility as the main project lead for several client readiness projects.

Cheras (Kuala Lumpur), Federal Territory Of Kuala Lumpur, Malaysia

Project Management/Digital Marketing/Event Planning/UX Research- Propose and plan new events and marketing projects every week- Study and propose the UX/UI design of company websites- Manage social media accounts; create memes, provide the latest information and knowledge about blockchain technology and cryptocurrency- Liaise with other companies for projects- Film, direct and cast in the promotional video of the upcoming digital payment application - To promote and raise awareness of the brand: The 5 Batz Series 五蝠临门Project Accomplished:*Case Study on Company's Website and Mobile Application- A/B testing for UX improvement by comparing other e-commerce company- Design and propose a new UI design prototypeEnd product by outsourcing: https://www.btcstarz.com/*Charity Dinner by United Charity Association KL- Design poster for winning Andy Lau's concert ticket using Adobe Ai- Educate the benefits of company app to users- Promote company app download- Conduct the lucky draw session for the app users*Paybats Starz Creative Video and Photo Contest- Assist in filming and editing the promotional video- Spread brand awareness to the audience using Facebook Ads and Instagram Ads- Emcee of the winner ceremony- Managed a total budget of MYR10,000 for this event*BatsRiddle Mooncake Festival Campaign- Propose and plan the campaign to boost Facebook page likes and followers, managing to increase around 17% in 2 weeks.- Protocol: guess the riddle and stand a chance to win durian musang king mooncake- Work with digital marketing manager to liaise with content creation companyIn overall, I'm very grateful CEO giving the opportunity to let the interns organise one of the company events and being as an emcee of the event. Also, I've learnt a lot from everyone, especially from the digital marketing manager about marketing strategies and gained some image editing skills in Adobe AI from the graphic designer

Selangor, Malaysia

- Operate games at the booth- Guide and educate the customers to understand the game rules- Crowd control, collect tokens and always look out for the customers' safety.

Cheras (Kuala Lumpur), Federal Territory Of Kuala Lumpur, Malaysia

Dental Assistant/Admin/Coordinator- Streamline the process while the dentist is performing the treatment- Manage patient informations, appointments for the dentists and patients.- Provide medication to the patient prescribed by the dentist- Coordinate patients' dental impressions with the lab- Receive incoming calls from patients and make appointment for the treatment- Follow up calls with the patients to make sure they have pleasant treatment from us and also record any feedback for improvements.- Record and update the stock every month - Self update knowledge and consult dentist on duty to translate and educate elder patients that has concerns during their treatment.Thanks to Dr Shamilah (owner), Kak Zila (manager), other staff's patience and generosity in providing the knowledge about dentistry and clinic management structure.