Bee Mountain Email & Phone Number

Philadelphia, Pennsylvania, United States

• Represented the diverse member companies of a large telecommunications cooperative.
• Answered inbound technical support calls and chats from members’ customers.
• Provided troubleshooting and next steps for member company customers in a variety of specialties including voice, video, and internet.
• Identified, resolved, and assisted callers with voice, video, email, and connectivity issues.
• Responded to questions and directed people to the correct department if needed.
• Recorded all steps taken while troubleshooting in several ticketing softwares, including etickets, iVue Direct, iVue Connect, MACC Mobile, and Zendesk.

Philadelphia, Pennsylvania, United States

• Certified as a Barista Trainer within the first four months of employment.
• Duties included on-boarding new baristas, instructing partners in basic and advanced operations, evaluating partner skills, and assisting in regulatory compliance.
• Recognized for exemplary customer service to a diverse population in the second busiest store in Philadelphia, serving thousands daily.
• Stepped up to operate in a supervisory capacity took initiative to learn and manage stock, streamlined opening process, responded to regulatory feedback, and managed personnel.

Roanoke, Virginia, United States

• Provided help desk support to the University, serving customers by phone, email, and KACE ticketing system.
• Duties included managing Active Directory profiles, printer maintenance, installing and maintaining firewall software, network support, and providing technical instructions to customers.
• Established and organized a successful inventory management system, using Excel spreadsheets.
• Handled IT purchasing/receiving, scheduling, document retention, and waste reduction.
• Produced original training materials, operational guidelines, and documentation; managed and maintained SharePoint platform.
• Conducted orientation for staff, students, and alums.

Gloucester, Massachusetts, United States

• Reduced customer wait time by maintaining accuracy while working at a fast pace.
• Worked well both independently and as a part of a team, providing consistent high-level customer service.
• Handled all methods of transactions available to the public.
• Trusted with high-level and solo responsibilities like salad bar, closing, express lane.

Computer And Information Sciences And Support Services

12-week intensive IT support boot camp resulting in a CompTIA IT Fundamentals certification.

Bachelor Of Arts - Ba, Political Science

Activities and Societies: Choir London Abroad 2019•Sustained Dialogue Seminar Spring 2017 •Symbolic Logic Fall 2017 •American Government.