Bee Mountain Email & Phone Number

Philadelphia, Pennsylvania, United States

•Represented the diverse member companies of a large telecommunications cooperative.•Answered inbound technical support calls and chats from members’ customers.•Provided troubleshooting and next steps for member company customers in a variety of specialties including voice, video, and internet.•Identified, resolved, and assisted callers with voice, video, email, and connectivity issues.•Responded to questions and directed people to the correct department if needed.•Recorded all steps taken while troubleshooting in several ticketing softwares, including etickets, iVue Direct, iVue Connect, MACC Mobile, and Zendesk.•Consistent high scores in manual quality assurance checks and approximately 90% for automatic quality assurance scores.

Philadelphia, Pennsylvania, United States

•Certified as a Barista Trainer within the first four months of employment.•Duties included on-boarding new baristas, instructing partners in basic and advanced operations, evaluating partner skills, and assisting in regulatory compliance.•Recognized for exemplary customer service to a diverse population in the second busiest store in Philadelphia, serving thousands daily.•Stepped up to operate in a supervisory capacity took initiative to learn and manage stock, streamlined opening process, responded to regulatory feedback, and managed personnel.

Roanoke, Virginia, United States

•Provided help desk support to the University, serving customers by phone, email, and KACE ticketing system.•Duties included managing Active Directory profiles, printer maintenance, installing and maintaining firewall software, network support, and providing technical instructions to customers.•Established and organized a successful inventory management system, using Excel spreadsheets.•Handled IT purchasing/receiving, scheduling, document retention, and waste reduction.•Produced original training materials, operational guidelines, and documentation; managed and maintained SharePoint platform.•Conducted orientation for staff, students, and alums. •Maintained social media presence with frequent posts.

Gloucester, Massachusetts, United States

•Reduced customer wait time by maintaining accuracy while working at a fast pace.•Worked well both independently and as a part of a team, providing consistent high-level customer service.•Handled all methods of transactions available to the public.•Trusted with high-level and solo responsibilities like salad bar, closing, express lane.

Computer And Information Sciences And Support Services

12-week intensive IT support boot camp resulting in a CompTIA IT Fundamentals certification.

Bachelor Of Arts - Ba, Political Science

Activities and Societies: Choir London Abroad 2019•Sustained Dialogue Seminar Spring 2017 •Symbolic Logic Fall 2017 •American Government.