Beenash C. Email & Phone Number

Sydney, New South Wales, Australia

- Developed the eFriend Peer Guide by creating scripts and workflows relating to policies and procedures- Led the research and implementation of the Suicide Assessment Kit (SAK) to manage risk associated with adverse trauma and suicidal ideation- Drove the development of policies and procedures for the eFriend Online Chat function to improve participant engagement- Managed rostering and shift schedules according to program requirements.- Created warm lines with key stakeholders to provide participants with additional supports and referral pathways. - Provided support and oversight for eFriend peers on shift and functioned as the first escalation point for any call concerns and practice questions.- Facilitated training and workshops for eFriend peers to support workplace training and development- Lead, supported and coached eFriend Peers to promote personal safety and workplace health and safety- Utilised empathetic listening and rapport building techniques to develop positive relationships with eFriend Peers and Participants.- Improved accessibility and readability of all eFriend documentation through the utilisation of various Microsoft Office and Adobe applications to improve user experience- Ensured all eFriend activities, including shift meetings, eFriend participant information and call notes, were documented correctly.- Managed eFriend participant data on Salesforce throughout the participant journey

Sydney, New South Wales, Australia

- Managed shift schedules alongside regional manager to meet staff and participant needs - Facilitated weekly team meetings to discuss progress and discuss agenda and goals for the week ahead- Created warm lines with key stakeholders as a means of providing additional support to participants- Provided case management support to participants with a wide range of support needs- Assessed participant needs and linked them to resources relating to community engagement, mental health support, and capacity building and positive self-efficacy - Advocated for participants and assisted them in managing various supports such as medical visits, psychological supports and Trustee and Guardianship Services through the development of weekly planners and regular check-ins with participants and service providers- Utilised a person-centred and recovery-oriented approach in supporting each participant’s individual journey.

Sydney, New South Wales, Australia

- Provided ongoing mental health intervention, support, and education to youth with severe and persistent mental illness who had a history of chronic homelessness and/or substance dependence.- Assessed participant needs and linked them to resources such as affordable housing, job training, and food and clothing services- Used effective time management skills to maintain case notes and thorough participant profiles- Collaborated and formed a meaningful rapport with other agencies to provide a higher quality of client-centred services.- Created goals with each participant within specific mental illness/disability limitations from an empowerment perspective.- Facilitated weekly workshops focusing on hygiene, social skills, mental health stigma, and other life skills. Recognised for positively impacting participant engagement and attendance.- Maintained weekly calendar for each participant and assisted them in completing daily tasks.- Utilised journey mapping tools to create a holistic overview of participant goals and progress

Sydney, New South Wales, Australia

- Collaborated with participants to assess their needs and explore potential supports.- Provided participants with emotional support, psychoeducation, and purposeful counselling- Used lateral thinking and critical thinking skills to find solutions to diverse enquiries.- Researched other services to provide relevant information and referrals to participants.- Formulated and managed participant documentation using Microsoft Office Suite- Utilised interpreter services to assist with telephone consultations for participants from diverse backgrounds- Created warm lines with other service providers as a means of providing additional support to participants- Utilised effective communication skills and rapport building techniques to ensure all participants felt understood and cared for

Bachelor Of Social Work

Psychological Science And Sociology, Criminology