Managing Client Portfolio of more than 50 regular customersDeveloping Client acquisition plansSite Visits and reportingComplain management and Requirement tracking and resolutionIdentifying and analyzing problem areas of existing contracts requiring revision.P&L management of ProjectsUpgradation of new designs and TechniquesDealing with 3rd Party Contractors

Designed a development tracker to assess the skills, performance and behaviors of leaders for succession planningMonitoring of Daily Attendance sheet and Labor disciplineMonitoring Monthly Labor pay sheet with Hourly Weekly Benefit, Attendance Benefit and over time benefit.Handle arbitrations that are not resolved in the grievance process.Identifies and analyzes problem areas of existing contracts requiring revision.Investigates and advises on disciplinary and personnel matters involving union employees and assists in developing and implementing a performance improvement plan, as requestedPlan and coordinate administrative procedures and systems and devise ways to streamline processesRecruit and train personnel and allocate responsibilities and office spaceAssess staff performance and provide coaching and guidance to ensure maximum efficiencyEnsure the smooth and adequate flow of information within the company to facilitate other business operationsManage schedules and complianceMonitor logistics functions with attention to any deviation in quantities and delivery. In and out from Factory.Oversee facilities services, maintenance activities and tradespersonsOrganize and supervise other office activities (recycling, renovations, event planning etc.)Ensure operations adhere to policies and regulationsKeep abreast with all organizational changes and business developments

To resolve customer queries within specified time.Maintain MIS on daily basis.Ensure all customer problem resolution incidents are reported and highlighted unit supervisor if needed.Meet all service levels and indicators of 100% courtesy and accuracy.Convert opportunities of sales to enhance and strengthen customer relation.Follow important cases through CRE.Achieve established standards for handling customers.Ensure all customer queries and problems get resolved within minimum possible time.Make sure that customer is updated with all latest products, feature’s information.

Administrative HandlingTo fix the appointments for sales consultants.To maintain office filesCoordinate with customersConsumer products training i.e. Credit Cards, Auto LoansMaintain daily MISFollow-up customers’ queriesHire and train interneesSale new promotions of credit cards and auto loansCheck RCC screensMake new sales strategiesTelemarketingArranging Role plays for Sales ExecutivesMaintenance of log registerPromote team work and discipline in the unitReporting directly to Chief ExecutiveArranging Rewards for top performers