Bailey Schmitt Email & Phone Number

Event Planning: Organized 20+ events a month at breweries and event spaces, driving community engagement and brand visibility. Visual Design: Created eye-catching graphics and promotional materials that reflect our brand's vibe.Order Management: Handled daily orders for art kits, ensuring smooth shipping directly to customers.Social Media: Developed and executed a fun social media strategy that boosted engagement and expanded our audience.Community Engagement: Built strong relationships with artists, vendors, and customers, fostering a vibrant community around our events.

Plano, Tx, Us

- Monitored project metrics, analyzed performance data, and prepared detailed reports to present project status, key performance indicators, and actionable insights to upper management.- Managed a team of technical support technicians across the United States, providing oversight and guidance to ensure timely and effective support for various products.- Conducted regular performance evaluations of team members, providing constructive feedback, mentoring, and coaching to enhance individual and team performance.- Established and maintained strong client relationships, serving as the main point of contact for key stakeholders, addressing concerns, and managing customer expectations.- Identified process bottlenecks and inefficiencies, implementing improvements to optimize resource allocation, enhance service delivery, and reduce operational costs.- Acted as a mentor to team members, fostering a culture of continuous learning, professional growth, and high employee engagement.

Identified trainee’s needs and made attainable targets. Provided one on one reusing with new hires collecting relevant information and set goals accordingly for onboarding new hires. Developed and maintained training materials including lesson plans, activities, the method for instructions, presentations, role-plays and assessments.Provided support to all new hires during and after training. Provided training on policies, programs and interCoordinate with new hires and upper management to provide optimal levels of customer services, training and recommended selling techniques.Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)

Developed and maintained positive occupant relations through excellent customer service whether in person, via telephone or internet.Currently operating a large facility with 900+ units according to company guidelines while maintaining a 95%+.Supervise and develop new hires in office and on property within management related environments.Performed collections on delinquent accounts via phone calls and document preparation. Prepared occupant paperwork for auctions.Perform audits of paperwork on site and scanned into internal management software.Prepared vacant units for rent by sweeping, mopping and maintenance.Patrolled units daily to inspect for vacant units, safety, unattended items. Inspected buildings and involve the maintenance team when needed.Onboard and manage newly purchased properties.Provide feedback concerning design, policies and management of property.Manage collections on delinquent accounts. Run day to day operations including handling payments, sales, phone calls, emails and general office requirements.

Daily property walkthrough and audits of occupant paperwork on a 900+ unit property. Process rentals/leases while providing exceptional customer service. Manage collections on delinquent accounts. Run day to day operations including handling payments, sales and cleaning.

Virginia Beach, Virginia, Us

Acted as a liaison between Veterans, Private HealthCare Providers and Department of Veteran’s Affairs to obtain medical records. Provided consistent and accurate data entry of personal health information and personal identifiable information.Provided medical release authorization forms to healthcare facilities to authorize release of patient private medical records.Communicated with healthcare providers via phone,email and website request forms.Interpreted Department of Veterans Affairs Forms.Ensured all data entry is accurate and performed a quality check of documents and related data within the DOMA software.Referenced, interpreted and applied frequent changes to VBA Private Medical Records (PMR) work instructions and ensured the team directly under my supervision was provided the most up to date and accurate information.Used various databases concurrently while working on a three screen desktop.Prepped, scanned and indexed US mail.Exposed daily to PHI & PII and maintained confidentiality at all times; adhered to HIPAA rules and regulations.Met and often exceeded established productivity goals and quality standards.Implemented monthly quality assurance meetings with call center CSRs to review calls and quality goals. Performed daily, weekly and monthly reports, maintained communication with upper management on set goals and productivity.Supervised a team of 26 call center CSRs handling inbound and outbound calls while directly managing 14 fulltime CSRs handling Data entry and obtaining veteran information from VA system Citrix/Share

Dallas, Tx, Us

Monitored incoming calls from customers for all inquiries on orders for various products, technical support, payments, questions concerning bills and generalized questions on products.Assisted various departments to facilitate sales of products in the company portfolio and not limited to cell phones.Analyzed customer issues and assisted to resolve all within the required timeframe.Coordinated with customers and ensured appropriate questioning to identify issues and provide a solution to the customers.Managed customer inquiries in a high inbound call center, approximately 80-100 calls completed daily.Maintained knowledge on all customer requirements and provided appropriate solutions by using AT&Ts internal systems.Ensured optimal utilization of all resources and resolved all issues, if unable to resolve the issue it was properly escalated to the next department.Maintained accuracy of all data and verified the same for all customer services. Analyzed issues and recommended alternate solutions to ensure effective resolution.Escalated issues to management if required, issues would only be escalated if all options had been exhausted.Administer and prioritize all customer tasks and ensure achievement of all deadlines within the required time frame.

Delivered superior service with AMC guests and leading associates.Optimized Crew placement for each job function on a round-by-round basis.Assist with assigning breaks and jobs within an assigned area.Performed peer coach on sales pitch for AMC Stubs Rewards program.Resolved guest questions, concerns and issues, including distribution of free passes when appropriate.Focused on delivery of friendly, clean, and quick Overall Satisfaction (OS) drivers.Performed opening & closing duties, as well as Theatre Clean Up Program (TCUP), Kitchen Clean Up Program (KCUP) or MacGuffins Clean Up Program (Mac-CUP) assignments for the day.Trained and supported theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.Oversee line checks, stocking, Freestyle/condiment areas, and back bar/hot foods assembly.Pulled cash from drawers and drop boxes and hand to a manager/supervisor to support timely drops.Distribute inventory to support the Food & Beverage stand.Secured inventory during theatre closing.Restock CAABOs (Cash Accepting Automated Box Offices) with monetary supplies.Assisted with inventory processes and stockroom organization.Assisted with voids, refunds, seat blocking, and line management.Assisted with marketing change out of posters, standees, handouts, etc.Assisted in booth operations.Assisted with Radiant performance scheduling.Performed other duties as directed by management